Current jobs related to Contact Centre Improvement Lead - London - Belmont Recruitment
-
Head of Contact Centre
3 months ago
London, United Kingdom Page Personnel Full timeJoin a large UK retailer brand - Enjoy hybrid working **About Our Client**: Our client is a prominent retail company with a strong presence in the United Kingdom. They are known for their high-quality products, excellent customer service, and commitment to providing an exceptional shopping experience. As the Head of Contact Centre, you will be joining a...
-
Family Contact Supervisor
3 months ago
London, United Kingdom Families Contact Full timeMain duties will include: - Observing and supervising contact between children and family members, or friends - Provide a safe, neutral, welcoming space for children to spend time with their parents - Recording and reporting on the observations / interventions within the contact to support social workers and other professionals in their work and improve the...
-
Family Contact Supervisor
3 months ago
London, United Kingdom Families Contact Full timeMain duties will include: - Observing and supervising contact between children and family members, or friends - Provide a safe, neutral, welcoming space for children to spend time with their parents - Recording and reporting on the observations / interventions within the contact to support social workers and other professionals in their work and improve the...
-
Contact Centre Team Leader
3 months ago
London, United Kingdom MMP Consultancy Full timeExciting opportunity for a Contact Centre Team Leader to join a local authority based in London. Supporting the Contact Centre Manager, you will be responsible for continuous development, improvement, efficiency and success of the department. Work will include interpreting, and assessing customer needs, identifying trends, generating original ideas and...
-
Contact Centre Agent
3 months ago
London, United Kingdom CitySprint Full time**Contact Centre Agent | LondonSE1/Hybrid | Permanent** **Salary: £22,626.24** **Hours: 40 Hours** **Location : 2 days in London SE1/ 3 days WFH** **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your birthday so you can celebrate in style. - **Death in Service**...
-
Contact Centre Team Leader
3 months ago
London, United Kingdom LUK Events Ltd TA LaplandUK Full time**Who are we?** We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and...
-
Contact Centre Solutions Expert
1 week ago
London, Greater London, United Kingdom node4 ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Solutions Expert to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will play a pivotal role in driving the success of our clients and delivering exceptional customer experiences.Key ResponsibilitiesLead the delivery of complex contact centre solutions,...
-
Contact Centre Solutions Expert
1 week ago
London, Greater London, United Kingdom node4 ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Solutions Expert to join our CXM Practice team at Node4 Ltd. As a key member of our team, you will play a pivotal role in driving the success of our clients and delivering exceptional customer experiences.Key ResponsibilitiesLead the delivery of complex contact centre solutions,...
-
XM Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...
-
XM Contact Centre Consultant
4 days ago
London, Greater London, United Kingdom Node4 Ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice at Node4 Ltd. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading...
-
Contact Centre Transformation Manager
2 weeks ago
London, United Kingdom Nissan Motor Full timeWho are we? Nissan has one of the most comprehensive European presences of any overseas manufacturer, employing more than 17,000 staff across locally based Design, Research & Development, Manufacturing, Logistics, Purchasing and Sales & Marketing operations. Total production in the UK alone is now over 9 million vehicles including award-winning...
-
Global Contact Centre Transformation Manager
5 days ago
London, Greater London, United Kingdom Nissan Motor Full timeAbout the RoleNissan Motor is seeking a highly experienced Transformation Manager to lead a global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and deliverables of the programme across multiple regions and markets.Main ResponsibilitiesDevelop and drive the global strategy and vision for the Contact Centre...
-
Global Contact Centre Transformation Manager
5 days ago
London, Greater London, United Kingdom Nissan Motor Full timeAbout the RoleNissan Motor is seeking a highly experienced Transformation Manager to lead a global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and deliverables of the programme across multiple regions and markets.Main ResponsibilitiesDevelop and drive the global strategy and vision for the Contact Centre...
-
Housing Contact Centre Manager
2 weeks ago
London, Greater London, United Kingdom Adecco Full timeAbout the RoleAdecco is seeking a highly skilled and experienced professional to fill the position of Housing Customer Contact Centre Team Leader. This is a permanent, full-time role that offers a competitive salary of £40,833 per annum.Key ResponsibilitiesCustomer Service Excellence: Develop and maintain an exceptional customer-centric advisory and...
-
Housing Contact Centre Manager
2 weeks ago
London, Greater London, United Kingdom Adecco Full timeAbout the RoleAdecco is seeking a highly skilled and experienced professional to fill the position of Housing Customer Contact Centre Team Leader. This is a permanent, full-time role that offers a competitive salary of £40,833 per annum.Key ResponsibilitiesCustomer Service Excellence: Develop and maintain an exceptional customer-centric advisory and...
-
XM Contact Centre Consultant
11 hours ago
London, Greater London, United Kingdom node4 ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading and managing...
-
XM Contact Centre Consultant
8 hours ago
London, Greater London, United Kingdom node4 ltd Full timeAbout the RoleWe are seeking a highly skilled Contact Centre Consultant to join our CXM Practice. As a key delivery role, you will be responsible for bringing a wealth of contact centre operational experience into our Contact Centre CoE and driving the success of the CXM practice CoE.The ideal candidate will have a proven track record of leading and managing...
-
Contact Centre Transformation Specialist
4 days ago
London, Greater London, United Kingdom Cloud People Full timeContact Centre Transformation SpecialistWe are seeking an experienced Contact Centre Transformation Specialist to lead the next generation transformation of our existing contact centre solutions. This role involves a comprehensive assessment of current state solutions across multiple geographies, business units, and brands, and the development of a future...
-
Contact Centre Transformation Specialist
4 days ago
London, Greater London, United Kingdom Cloud People Full timeContact Centre Transformation SpecialistWe are seeking an experienced Contact Centre Transformation Specialist to lead the next generation transformation of our existing contact centre solutions. This role involves a comprehensive assessment of current state solutions across multiple geographies, business units, and brands, and the development of a future...
-
Global Contact Centre Transformation Manager
2 weeks ago
London, Greater London, United Kingdom Nissan Motor Full timeAbout UsNissan Motor is a leading manufacturer of high-performance vehicles, with a strong presence in Europe and a commitment to innovation and customer satisfaction.Job SummaryWe are seeking a highly experienced Transformation Manager to lead our global Contact Centre transformation programme. This role is pivotal in driving the strategy, vision, and...
Contact Centre Improvement Lead
4 months ago
Belmont Recruitment are recruiting for a Contact Centre Improvement Lead to work with Newham Council on a 3 to 6 month contract with the view to extend.Overall Purpose of JobTo strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.The areas of operational responsibility include; * Corporate Contact Centre including telephony systems and channel shift * Workforce planning and performance management * Quality assurance and system and service development * Delivery of Resident Experience Programme work streamsTo act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.The post holder will be expected to make a significant contribution to the effective delivery of services and delivery of the key corporate objectives to improve resident experience.Location: Newham, E16 2QUDaily rate: £317.86If this position is of interest, please get in touch with Jake Singh at Belmont Recruitment or apply now If you are looking for a position in a different sector, do not hesitate to get in touch as we have many other opportunities available across England.If you know someone that would be interested in this role, please pass on this advert to receive a generous referral fee, if the candidate is successful