Front of House Receptionist

3 weeks ago

Central London, United Kingdom ArtsLans Urban Limited Full time

Reports to: Head of Front of House

Terms: Full time 40 hours per week (Monday to Staurday)

Salary: £26,000 per annum

Location: Lanserhof at The Arts Club, 17-18 Dover Street, London

ABOUT US

Lanserhof at The Arts Club is the ultimate medical and longevity facility in London, enabling both members of Londons premier private members club and clients of the Lanserhof Clinic direct access to some of the worlds foremost medical experts and cutting-edge treatments. The medical facility is led by Lanserhofs multi-award-winning team of Doctors and health professionals.

JOB SUMMARY:

First impressions are vital and as a member of the Front of House team you will offer a first-class service while promoting health and longevity services at Lanserhof at the Arts Club.

You will have a pivotal role, providing a warm welcome to members and patients into the facility and building relationships with the whole team to provide an exceptional level of service. You will be trained on services to enable you to advice and support the member/ patient journey.

KEY RESPONSIBILITIES:

Provide a warm, polite and courteous greeting to all members and patients

Establish a courteous, helpful and friendly attitude to all members and patients at all times, ensuring that customers are satisfied with their visit.

Handle all enquires via phone, email and face to face with a professional manner providing members and patients with accurate information of all services and prices

Schedule all appointments, send out appointment confirmations and communicate with all relevant parties

Have a good working knowledge of all services including packages and prices within the club and clinic

Ensure clinical and non-clinical diaries are checked in order to prepare for the day

Liaise with other departments to ensure a smooth journey for all members and patients

Register all new members on the members database in accordance with set protocols

Check in all members/patients and update details when required

Ensure all members and patients journeys are captured in accordance to set protocols

Ensure all services and products are paid for according to correct membership category

Provide directions around the facility and offer to show new members or patients to the required area.

Be fully conversant with all Lanserhof merchandise

Ensure adequate merchandise stock levels and replenish when necessary

Ensure the ground floor areas are clean and tidy at all times

Assist with storing members bags and the smooth running of the butler service

Produce end of day accounts reports and reports to chase outstanding payments

Supporting team members from all departments

Ensure daily operational procedures are adhered to at all times

Open and/or close up the clinic and adhere to all opening and closures procedures efficiently and effectively

Company Policy:

Ensure all company policies and procedures are adhered to

Ensure all departmental protocols are adhered to

Be fully conversant of all services offered in the facility

Be fully conversant with all facility IT systems

Maintain strict confidentiality of members and patients information at all times

Ensure an informative handover is provided

Sensitively and appropriately handle complaints complying with the company complaints procedure

Record all accidents and incidents according to set protocols and assist with departmental risk assessments

Report all housekeeping and maintenance issues accordingly

Understand and abide by the Health and Safety and Fire Policies

Undertake all mandatory and job specific training

Be fully aware of Lanserhof and The Arts Club history and company vision

Ensure that the Company Policy, and protocols are adhered to at all times.

Carry out any other duties appropriate to this position that are agreed and delegated by the Reception Manager

Other Duties

The post holder may from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery. It is expected that requests from the Partners will not be unreasonably refused.

REQUIREMENTS:

? Minimum 1 /2Years' experience working in a 5 star hospitality/hotel or similar environment providing customer service

? Outgoing personality with excellent communication and strong interpersonal skills

? Assertive, articulate and polite

? Good general Education

? Good timekeeping and prepared to be flexible to meet the needs of the service

? Good attention to detail and high level of accuracy

? Ability to work on own initiative as well as part of a team

? Ability to form good working relations and adaptable to work within a multidisciplinary team

? Good problem solving skills

? Ability to remain calm when under pressure

? IT Literate

? Interest in personal and professional development


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