Receptionist Front of House
6 months ago
**Receptionist - Front of House Coordinator - London 5* Hairdressing Salon**
Michael Van Clarke is London’s leading premium salon and we’re seeking a full time Receptionist - Front of House Coordinator to join our team.
Front of House is the command centre of our busy luxury salon, welcoming clients of all ages with our Award Winning Customer Care and supporting a team of 45 stylists, colourists and beauty therapists.
**Skills Required**:
You may have experience of the following:
Hotel or Restaurant Front of House, Receptionist, Hospitality, Private Members Club, Retail, Customer Service.
You’ll be a well-presented self-starter who enjoys working as part of a team and wants to develop your skills and your career.
**You will have**:
Excellent communication skills, verbal and written, with the ability to communicate effectively at all levels
A natural empathy supporting your customer care skills, both face to face and by telephone.
Ability to multi-task, work to tight deadlines if necessary, and maintain standards under pressure
**Areas of Responsibility**
Working effectively with the FOH and Admin team to develop protocols and improve all service levels
Delivering the professional welcome, care and check-out procedure for all clients
Creating and proactively monitoring client appointments by telephone and in person
Overseeing and directing the smooth play of the working salon
Managing the salon diary to maximise efficiency and sales
Promoting and selling salon retail products
**Essential criteria**
Computer literacy
Able to work under pressure
Strong customer service skills
Excellent communication skills
Reliable and excellent time keeper
**Benefits**
Competitive salary
5* work environment
Ongoing training and development
Rewards & Bonuses
Discounted hair and beauty treatments
Subsidised food and drinks from our on-site restaurant
Salon open Monday to Saturday - schedule is set on a 5 day week on a rota basis
Pay: £28,000.00-£38,000.00 per year
**Benefits**:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Reference ID: Front of House Coordinator
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