Receptionist Front of House

6 months ago


London, United Kingdom Michael Van Clarke Full time

**Receptionist - Front of House Coordinator - London 5* Hairdressing Salon**

Michael Van Clarke is London’s leading premium salon and we’re seeking a full time Receptionist - Front of House Coordinator to join our team.

Front of House is the command centre of our busy luxury salon, welcoming clients of all ages with our Award Winning Customer Care and supporting a team of 45 stylists, colourists and beauty therapists.

**Skills Required**:
You may have experience of the following:
Hotel or Restaurant Front of House, Receptionist, Hospitality, Private Members Club, Retail, Customer Service.

You’ll be a well-presented self-starter who enjoys working as part of a team and wants to develop your skills and your career.

**You will have**:
Excellent communication skills, verbal and written, with the ability to communicate effectively at all levels

A natural empathy supporting your customer care skills, both face to face and by telephone.

Ability to multi-task, work to tight deadlines if necessary, and maintain standards under pressure

**Areas of Responsibility**

Working effectively with the FOH and Admin team to develop protocols and improve all service levels

Delivering the professional welcome, care and check-out procedure for all clients

Creating and proactively monitoring client appointments by telephone and in person

Overseeing and directing the smooth play of the working salon

Managing the salon diary to maximise efficiency and sales

Promoting and selling salon retail products

**Essential criteria**

Computer literacy

Able to work under pressure

Strong customer service skills

Excellent communication skills

Reliable and excellent time keeper

**Benefits**

Competitive salary

5* work environment

Ongoing training and development

Rewards & Bonuses

Discounted hair and beauty treatments

Subsidised food and drinks from our on-site restaurant

Salon open Monday to Saturday - schedule is set on a 5 day week on a rota basis

Pay: £28,000.00-£38,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: Front of House Coordinator


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