Front of House Receptionist

7 months ago


London, United Kingdom Imperial College Healthcare NHS Trust Full time

As a Front of house receptionist you will provide a full receptionist service, be first point of contact for patients and visitors attending the hospital in accordance with the best principles of customer care.

Experience in customer care is essential and you must be confident in challenging negative behaviour, with the support of our security staff. You will be comfortable working with colleagues from a wide range of backgrounds and different levels of seniority, in addition to patients and visitors from across the community

The Front of house receptionist is responsible for greeting and assisting patients, visitors, staff and external organisations, providing extra help and support where needed. You will provide advice and guidance to patients and visitors or wherever possible, find the answer to their questions.

The role also provides key support to the security function with administration of temporary and permanent Trust security identification cards using the Trust computerised identification system, issuing of temporary parking permits and management or keys during reception hours.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


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