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Travel Specialist

2 months ago

Dorking, United Kingdom C&M Travel Recruitment Full time

Travel SpecialistThis leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team as a Travel Specialist. In this role you sell bespoke and package holidays to a range of inspiring destinations, matching the customer requirements and managing the booking journey start to finish. On top of a fantastic basic salary of £28k to £30k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.Travel Specialist - Role & Responsibilities:

  • Put together bespoke tours to meet clients requirements.
  • Responding to reservations over the phone, via email, live chat, video and in person.
  • Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
  • Achieving and exceeding Sales targets.
  • Regular follow ups to help maximise conversion and provide feedback as to non-conversion.
  • Maintaining excellent knowledge of the destinations and product range.
  • Build and maintain a loyal customer base by maintaining contact and encouraging repeat business.
  • Provide exceptional destination advice and general guidance to customers to assist from first point of contact throughout the booking journey.
  • Cross sell across to other destinations appropriate to the customers needs.
  • Keep abreast of competitor activity and products for the destinations you sell.
  • Produce customer documents and ensure it is sent within the company timeline guidelines.
  • Provide out of hours cover on a rota basis for the emergency phone.

Travel Specialist - Skills & Experience required:

  • Excellent tailor-made sales expertise and proven ability to achieve sales targets within a travel sales environment.
  • Knowledge of European destinations, ideally the Nordics but not essential.
  • Exceptional customer service and administrative skills
  • Ability to manage and prioritise workload and keep track of bookings to ensure your customers are supported throughout their booking journey.
  • Ability to demonstrate and ability to influence and negotiate.
  • Excellent spoken and written English.
  • Results and target driven, and self motivated.
  • Previous successful candidates have been from reservations, Travel Consultant, Travel Agent or Reservations consultant, Tailor-made Consultant, Travel Specialist, Travel Advisor.

Travel Specialist - Key Benefits:

  • Salary £28k to £30k dependent on experience plus commission - £7k to £10 is realistic.
  • Hybrid office / home based role, 2 days in the office (after training)
  • Monday to Friday 8 - 4, 9 to 5 or 10 - 6 with Saturdays on a rota (approx. 1 per month).
  • Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week
  • Range of staff benefits including discounted travel, health cash plan, subsided gym membership, wide range of well being treatments at discounted rates & social events.
  • Beautiful modern offices

Please apply for the position of Travel Specialist online or email your cv to

Don't keep a good thing to yourselfWe grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk