Content Quality Analyst-operation Support

4 weeks ago

Greater London, United Kingdom TikTok Full time

TikTok LIVE - Content Quality Analyst - Operations Support (German Speaking)


Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.


Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.


About the Team

The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.


The LIVE Traffic & Ecosystem team seeks a sharp Content Quality Analyst - Operations Support, covering the German community market to help create a better space for content creators and users. This position is mainly responsible for (not limited to): receiving and resolving operations queries and issues related to Tiktok LIVE content and Ecosystem, communicating with our operations teams, analyzing and providing the best solutions, writing daily reports, following the escalation process, and providing top-quality support experience


Detailed responsibilities include:

- Respond and investigate content issues queries in a timely and accurate manner, via internal platform and IM chat;

- Identify internal stakeholders' needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the XFN teams;

- Follow up with internal operations and XFNs to ensure the reported issues are resolved;

- Assist and support training projects and misc adhoc tasks to support operations.

- Participate in developing quality inspection standards and continuously identifying process improvement opportunities.

Qualifications

1. Bachelor’s degree or above, comes with content moderation / trust & safety / content quality assurance/ technical support or user/ product operations related experience in the internet industry

2. Proficiency in German language, as needed to review content and liaise with external customers in German.

3. In-depth contact with local customs and culture, is highly sensitive to social news;

4. Good with excel and able to form analysis and create reports with both quantitative and qualitative perspective.

5. A general understanding of Livestream content ecosystem

6. Able to adapt to changes as per business needs.

7. Excellent communication and problem-solving skills.

8. The ability to multi-task and work under pressure.

9. Self-driven, with a strong sense of ownership.

10. Ability to work shift hours, flexibility and willingness to support various projects as needed.


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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