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Tech Specialist Citrix

4 months ago

Livingston, United Kingdom Sky Full time

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do:

  • Ensure the availability of Sky’s Contact Centre desktop platform for users in the UK, Europe, and India.

  • Provide support and contribute to improvement and support of Azure cloud and virtual desktop technologies.

  • Work with project teams to ensure milestones are met and risks are managed.

  • Communicate and collaborate with various stakeholders, including external clients and vendor partners.

  • Provide BAU 3rd line support and participate in the team on-call rota.

  • Look for constant improvement of technologies and processes.

What you'll bring:

Essential:

  • Understanding of Azure cloud technologies and architectures.

  • Experience with remote access (MS WVD) technology and hybrid cloud platforms such as MS HCI.

  • Intermediate troubleshooting skills.

Desirable:

  • PowerShell scripting and Azure cloud experience.

  • Microsoft Cloud Certification.

  • Knowledge of virtualised desktop technologies, Microsoft products, hybrid platforms, and compliance platforms.

  • Experience with home working solutions, ITIL knowledge, and MS WVD Cloud experience.

  • Configuring and troubleshooting HCI Platforms, Windows OS, VDI, and contact centre desktop configurations.

  • Use of management and troubleshooting tools.

  • PS Scripting.

  • Self-starter with a proactive attitude towards improvement and innovation.

  • Excellent communication and time management skills.

  • Ability to work under pressure and collaboratively with diverse stakeholders.

  • Commitment to self-improvement and ownership of workstreams.

Team overview

Our Group Enterprise Technology Solutions team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively no matter where they are. Our team is built around five core capabilities: Enterprise Resource Planning platforms; workplace solutions; enablement and automation; value stream realisation and governance; and transformation and change management.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

· Sky Q, for the TV you love all in one place

· The magic of Sky Glass at an exclusive rate

· A generous pension package

· Private healthcare

· Discounted mobile and broadband

· A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Our lively campus is a free shuttle bus away from Livingston South train station and the town center. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.