Fraud Analyst

About Allica BankAllica is the UKs fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs one of the last major underserved opportunities in Fintech.Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.Role DescriptionThis is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Fraud Analyst with a keen eye of detail. The ideal candidate will have a strong knowledge of both Transaction and Payments fraud and be focused on delivering the right outcome on every case and interactions with our customers. As well as all things fraud this role also provides exciting opportunities to learn more about Cardholder Disputes Transaction Processing and Payments.Principal AccountabilitiesProactive review of fraud risks relating to Card Transaction and Payments Fraud.Manage own case load of Fraud Investigations delivering the best outcome for both our Customers and Allica Bank.Recovery of funds through appropriate platforms and payment schemes i.e. VISA Chargeback.Support the VISA Dispute and Financial Reconciliation processes.Identify new fraud trends and collaborate on effective prevention strategies.Support Allicas Change programme providing SME knowledge.Assist with training needs and provide coaching as appropriate.Communicate ongoing and new fraud risks and trends appropriately to the business.Adhere to and support Allicas risk management framework.Ensure full compliance with Allicas policies as required.Personal Attributes & ExperienceFraud Investigation experience is essential.Strong knowledge of transaction and payment processing rules regulations and platforms.Excellent communication skills both written and verbal.Enjoys a variety of different activities and comfortable switching priority as needed.Strong customer focus with an emphasis on doing the right thing.Good negotiation skills able to engage effectively in challenging situations and under pressure.Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.Strong technical skills especially MS Excel PowerPoint SharePoint Outlook etc.Excellent communication and leadership skills.Organisational and time-management skills.Attention to detail.Working at Allica BankAt Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.Our employees are at the heart of everything we do so our benefits are designed with you in mind:Full onboarding support and continued development opportunitiesOptions for flexible workingRegular social activitiesPension contributionsDiscretionary bonus schemePrivate health coverLife assuranceFamily friendly policies including enhanced Maternity & Paternity leaveDont tick every boxDont worry if you dont have all the skills or requirements listed on the job description. If you think youll be a good fit wed still love to hear from youFlexible workingWe know the 9-to-5 isnt right for everyone. Thats why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and if we can we will do our best to accommodate.DiversityWere a diverse bunch here at Allica with all kinds of experiences backgrounds and lifestyles. Our openness and differences make us stronger and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.Required Experience:IC Key Skills Microsoft Office,Risk Management,Financial Services,Customer Service,Fraud,Root cause Analysis,Law Enforcement,Banking,Analysis Skills,Authentication,Qualitative Research Interviewing,ACH Employment Type : Full-Time Department / Functional Area: Operations Experience: years Vacancy: 1