Account Manager

22 hours ago


City of London, United Kingdom Bodhi Full time

An excellent opportunity to join a leading Agency/Consultancy who specialise in Digital and Data solutions with an impressive mix of clients across all industry sectors.They have an opportunity for an Account Executive/Account Manager who has 1-2 years experience to join the team and manage an existing client that focusses on CRM Campaign delivery. This a great opportunity to come in and learn all about CRM delivery and also get to work on other accounts delivering projects that include CX/UX and UI, web development, digital marketing, AI, Data and Martech implementations.Responsibilities/Duties:Understand your client’s business, objectives and performance and, build industry awareness and knowledge.Provide front line support and act as the primary point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetingsBuild and manage client relationships at all levels based on trust and respect.Be responsible for your account commercials and profitability.You will need 1-2 years experience working for either an agency or consultancy as an Account Executive of Account Manager and looking to develop your career and have skiils and experience in the followingCRM Campaign deliveryClient managementExcellent inter personal skills to build great relationships with internal teams and external clients.A willingness to learnThe role is hybrid and they go into the office in Central London 2-3 days a week. The position pays upto £35,000 basic, plus excellent benefits and bonus.



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