Customer Service Representative

Customer Service Representative -We are seeking an Excel guru, with strong VLOOKUP and Pivot Table skills, to join us as aCustomer ServiceRepresentative in this full-time permanent position based inIpswich, Suffolk. About us: We are a premier manufacturer of heavy-duty vehicle climate control systems, recognised for our commitment to innovation and excellence. Our products are trusted by customers around the globe, and our dedicated customer service team is integral to maintaining that trust. At our core, we believe in delivering exceptional service, and we're proud of the supportive and collaborative environment we've created in our workplace. Company benefits include: Competitive Salary:Our offer is a salary of£28,000 per annum. Holiday:5 weeks annual leave Flexible Working Hours Employee extras such as:Cash Health Plan, Bonus Scheme, Pension Scheme, Sick Pay, Health & wellbeing programme + more.About the role: As aCustomer Service Representative , you will serve as the primary point of contact for our customers worldwide. Your role is to deliver exceptional service and administrative support while collaborating closely with both internal and external stakeholders. Your contribution will ensure the seamless operation of our customer service functions, enabling us to exceed customer expectations consistently.Working hours for this role are 40 hours per week (Monday to Thursday: 07:30 - 4:45 pm; Friday: 07:30 - 12:30 pm). Duties and Responsibilities include: Responding promptly and professionally to customer inquiries via phone and email Managing customer orders, quotations, and providing comprehensive after-sales support Utilising customer portals effectively to enhance the customer experience Offering administrative support to the customer service team to streamline operations Maintaining accurate records of customer interactions to facilitate efficient communication and timely resolutionsAbout you: As aCustomer Service Representative , you will have previous experience in customer service or an administrative capacity, showcasing your ability to handle inquiries with professionalism and efficiency. You possess strong organisational, planning, and communication skills, coupled with a proficiency in IT, especially in Microsoft Office.Proficiency with VLOOKUP and Pivot Tables is essentialfor managing customer data and supporting our internal processes effectively. Familiarity with ERP systems is a plus, and experience in a manufacturing environment would be highly advantageous. If you're a proactive problem solver who enjoys collaborating with others and can maintain composure in a busy environment, we would love to welcome you to our team If you have all the relevant skills and experience for ourCustomer Service Representativerole and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. No recruitment agencies, please Additional keywords: Customer Service Representative, Customer Service Jobs, Customer Support, Customer Account Management, Customer Service Advisor, Customer Service Executive, Customer Care, Order Processing, Sales Support, Administrative Assistant, Office Administrator, Microsoft Excel, VLOOKUP, Pivot Tables, Excel Data Management, Data Entry,ERP Systems. This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.TPBN1_UKTJ