Customer Support Coordinator

4 weeks ago

Dunfermline, United Kingdom Office Angels Remote Work Freelance Full time

Customer Support Coordinator

Are you a highly motivated individual with excellent interpersonal and communication skills? Do you thrive in a fast-paced environment and enjoy delivering exceptional customer service? If so, we have an exciting opportunity for you

So, what's in it for you?

Salary: £25,000 per annum

Hours: Mon-Thurs 8.30-5pm with a 3.30pm finish on a Friday

Location: Dunfermline, free parking on site

Duration: 6-12 months with a view to permanency depending on company/personal performance

HYBRID WORKING (3 days office, 2 days home)

Our client is a highly recognised UK wide business based in Dunfermline and are looking for a dedicated Customer Support Coordinator to join their team on a fixed-term contract basis.

Responsibilities:

  • Provide exceptional customer support, handling enquiries and resolving any issues or complaints promptly.
  • Coordinate with various teams within the organisation and external contractors to ensure timely resolution of customer issues.
  • Maintain accurate records of all customer interactions, ensuring proper documentation and follow-up.
  • Assist in the development and implementation of customer service procedures to optimise efficiency and customer satisfaction.
  • Collaborate with internal stakeholders to gather feedback and suggest improvements to enhance overall customer experience.

Requirements:

  • Previous experience in a customer service or support role
  • Strong work ethic and a high degree of resilience
  • Ability to work independently and prioritise workload effectively.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong relationship-building skills to foster positive customer relationships.
  • Proficient in using customer support software and MS Office Suite.
  • High attention to detail and a solution-oriented mindset.

Working Pattern:

This is a full-time position with a fixed-term contract of 6 - 12 months. The role offers the flexibility of hybrid working, allowing you to balance work and personal commitments effectively. In addition, you will enjoy an early finish on Fridays, giving you the opportunity to kick start your weekends early

Join our client's dynamic and forward-thinking team, where your contributions will make a significant impact on enhancing their customer service delivery. If you are passionate about providing exceptional customer support and thrive in a collaborative environment, we want to hear from you

To apply, please submit your CV. We can't wait to have you join their team and embark on this exciting journey together.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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