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Rent Recovery Support Officer

1 month ago

Woodford Green, United Kingdom ALOIS Solutions Remote Work Freelance Full time

Job Purpose:

  • To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures
  • To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time.
  • To carry out transactional and administrative tasks required to achieve this.
  • To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case
  • Team in accordance with rent arrears policy
  • To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
  • To help customers manage their arrears as they move between temporary accommodation solutions
  • To work in conjunction with all other appropriate agencies to ensure maximisation of income for both residents and the organisation.

Key responsibilities

  • To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures
  • To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time. To carry out transactional and administrative tasks required to achieve this.
  • To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case
  • Team in accordance with rent arrears policy
  • To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
  • To help customers manage their arrears as they move between temporary accommodation solutions
  • To work in conjunction with all other appropriate agencies to ensure maximisation of income for both residents and the organisation.
  • To contact tenants in a systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time
  • To offer advice and assistance to tenants regarding Housing Benefit and other welfare benefits.
  • To prepare cases of substantial or persistent arrears for referrals to other teams within Rent Recovery
  • To produce rent collection cards for distribution. To send out rent and charge statements as required. To carry out related administrative duties and related transactional tasks
  • To carry out any other duties commensurate with the grade of the post as requested.
  • To liaise with Managing Agents, landlords, Revenues & Benefits and other relevant teams within the Housing Service to resolve outstanding recovery issues.
  • To increase awareness of the work of the service and promote good working relationships amongst internal and external contact agencies.
  • External contacts: Debt Collection Agencies, Solicitors Welfare Benefit Agency, Other Local
  • Authorities, Department for Work and Pensions, Citizens Advice Bureau
  • Internal contacts: Housing Needs, Welfare Benefit Team, Payments & Benefits, Social Services, Legal Services, Finance Team, Education Services, Housing Solutions Prevention Team

Experience

  • Working in the public or social housing sector
  • Working with income and rent accounts to increase income recovery
  • Use of financial information systems, spreadsheets, databases

Knowledge

  • Knowledge and awareness of Local Government operating processes and decision making processes and the ability to operate in that environment.
  • Knowledge of the Housing act 1996 Parts VI and VII (as amended by the Homelessness Act 2002) and related secondary legislation.
  • Knowledge of the rights and obligations of landlords and occupants in the public and private sector
  • Knowledge of Housing Benefit and regulations
  • Knowledge of the Welfare Reform Act
  • Knowledge of recent housing issues and government initiatives

Skills

  • Able to communicate effectively with customers to ensure that rent recovery priorities are clear
  • Good numeracy literacy and IT skills
  • Able to communicate effectively with Council officers at all levels and with a variety of external agencies
  • Able to work to tight timescales and cope with pressures and deadlines.
  • Maintain accurate record systems
  • Able to provide clear advice to customers on income maximisation issues. Good interpersonal and communication skills to relate effectively to, and command the
  • respect, trust and confidence of officers, council members, stakeholders and the whole community
  • Good networking, partnership and negotiating skills that are influential with others
  • Ability to prepare, collate, analyse and interpret specialist information and present the information in an appropriate manner
  • Ability to prepare documents and reports
  • Ability to manage time effectively, prioritise workload and work to deadlines
  • Ability to plan and work well under pressure
  • Ability to negotiate within a context of high political sensitivity and conflicting interests
  • Ability to recognise the needs of all customers and take appropriate action to ensure that those needs are met

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