Contact Centre Systems Manager

4 weeks ago

Leeds, United Kingdom Yorkshire Dental Suite Full time

Job Title: Contact Centre Systems Manager – YDS GroupLocation: Office based - between two locations in Leeds (LS11/LS12)Salary: £45,000 - £55,000 per annumJob Type: Full-time, PermanentAbout Us:YDS Group is a fast-growing, forward-thinking dental group committed to delivering outstanding patient experiences. Our Wortley office is the operations hub for our expanding group, YDS Group, where we drive innovation, efficiency, and growth.Role Overview:We are seeking a Dialler Manager with hands-on experience using ConnexAI dialler/ or similar systems to join our team at our Wortley office. This pivotal role is ideal for someone who understands outbound calling strategies, data management, and campaign optimisation to support lead generation and patient engagement across the group.Key Responsibilities:Manage and maintain the ConnexAI dialler system, ensuring optimal performance.Set up and monitor outbound calling campaigns to maximise contact rates and conversion.Analyse call data to inform decisions and improve KPIs.Coordinate closely with sales, marketing, and front-of-house teams to ensure campaign alignment.Troubleshoot system issues and liaise with Connex support when needed.Ensure compliance with GDPR and all regulatory requirements related to data and communications.Requirements:Proven experience managing a dialler system, ideally ConnexAI.Strong analytical and problem-solving skills.High attention to detail and organisational ability.Ability to manage multiple campaigns and timelines.Excellent communication and stakeholder management skills.Why Join Us?Be part of a dynamic, growing team at the heart of a prestigious dental group.Opportunities for career growth and development.Work in a fast-paced, performance-driven environment.

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