Contact Centre Executive

**Contact Centre Executive**
**Stratstone Mercedes-Benz Leeds**
**£23,795 basic with an OTE of £27,975, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service**
**Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?**

As a Contact Centre Executive you’ll play a key part within one of our game-changing retailers, working with one of the best brands in the business and supported by our experienced leaders. You can learn, develop and further your career, no matter your background. You’ll be set up and supported with the resources, tools and experience you need to be at your best and bring out the best in others. Hard work and commitment go a long way here. If you have the attitude and drive, the doors are open.

At Stratstone, our Contact Centre Executive are the first point of contact for digital sales enquiries, attentively listening to their needs and recommending suitable products and services.

You’ll manage new and used car digital sales enquiries across all channels for the BMW & MINI Division. You’ll conduct inbound and outbound communication converting enquiries into appointments, test drives and opportunities for sales, whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.

**If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home**:
**You’ll have the opportunity to be involved with**:

- Expertly managing inbound and outbound calls with a commitment to delivering exceptional customer service and enhancing profitability
- Building authentic relationships and strong rapport with every customer, with a key focus on enhancing customer loyalty
- Being a true expert and fully knowledgeable on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
- Ensuring systems stay up to date in accordance with database protocols and guidelines

**Do you have what it takes to be an Stratstone Associate? We’re looking for someone who is**:

- Equipped with previous customer-facing experience, preferably with knowledge of the automotive industry
- A confident communicator with strong interpersonal skills who can engage, build authentic relationships and establish strong rapport with our customers
- Proficient in utilising computer systems with full knowledge of Microsoft packages, database experience is desirable
- Able to adhere to all company and manufacturer policies and protocols
- Passionate for our industry, the people who work in it and the people we serve

**At Lithia UK, our growth is powered by our people**:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

**Diversity is Our Strength**:
**Job Types**: Full-time, Permanent

Pay: £23,795.00-£27,975.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 2 years (required)

Work Location: Hybrid remote in Leeds LS12 6BZ