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Sales Executive

3 months ago

Stafford, United Kingdom Proactive Personnel Ltd Full time

Primary Tasks

Sales

  1. To identify requirements of prospective customers face to face, telephone enquiry or website enquiries.
  2. To ascertain a value of potential Part Exchanges.
  3. Demonstrate vehicles to customers after identifying customer needs.
  4. Provide test drive to legitimate prospects
  5. Agree retail price for new or used unit, taking account of relevant foreign exchange rates of new vehicles.
  6. Up sell appropriate accessories, finance, warranties and service packs - pass on further investigation required to Sales Administrator.
  7. Take deposit and raise sales order with one copy given to the customer - confirm work required in order to prepare vehicle for collection (Pre Delivery Inspection, conversion, bespoke requirements). Agree an estimated or desired collection date with customer.
  8. Collect information required for any financial arrangements from the customer and see through to completion, whether dealing direct with the Finance House or through Broker.
  9. Communicate regularly with customer during preparation period on confirmation of collection date and time.
  10. Either at point of sale or once delivered, inspect PX vehicle and ensure as described / agreed.
  11. Take any approved balance payment and handover vehicle with customer in formal handover process - critical to provide high quality customer experience.
  12. Understand and carry out the correct and legal procedures of selling motorhomes
  13. Understand and carry out all company policies and procedures pertaining to the sales transaction.
  14. Follow vehicle test drive procedures at all times.

Prospecting

Exhibitions

  1. Attend exhibitions and promote vehicles for sale during events.
  2. Wherever possible, secure deposits on vehicles
  3. For all prospects, always take customer information on contact sheet and ensure call back within a week of the show

Other Leads

  1. Obtain leads from website and suppliers - Live Events used by Keyloop.
  2. Contact prospects by phone to discuss requirements.

Key Measureables

  • Vehicle units per month are met - Sales
  • %/£ accessories per sale - up-selling skills
  • £/Profit per month - profitability
  • % conversion of leads to sale - quality of lead / skill of selling technique
  • Sale time from initial contact - closing ability (accepting customer motivation)
  • Target leads and / or sales per show - exhibition performance.
  • % time spent selling and prospecting - time & priority management

Core Skills & Knowledge

  • Technical & product knowledge to provide credibility to sale
  • Professional and customer orientated manner to reflect the size of the transaction
  • Time & Priority Management to maximise productivity.
  • Energy and drive to avoid procrastination and maximise sales time.