Room Reservations Agent

4 weeks ago

Central London, United Kingdom The Ritz London Full time

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Reservations Department as a Rooms Reservations Agent.

As a Room Reservations Agent, you will be the first point of contact for our guests, ensuring their journey begins with a seamless and bespoke booking experience. Your role is pivotal in making their stay unforgettable, from the moment they enquire about a reservation until they step through our iconic front doors. The successful candidate will work collaboratively with a team to ensure all reservation enquiries are responded to accurately and promptly, whilst proactively monitoring upcoming bookings and diligently ensuring all guest requirements are met. Please note that this position requires working in an office setting, including evenings and weekends.

ENTRY REQUIREMENTS

  • Relevant experience in a 5* property is desirable
  • Exceptional attention to detail
  • Excellent customer service skills
  • Possess the ability to work under pressure and have strong organisational skills
  • Great command of the English language, both spoken and written
  • The ability to work in a team and build relationships with others
  • Display a polite and professional attitude to internal and external guests

OUR BENEFITS

  • Highly competitive salary within the luxury London Hotel sector
  • Instant reward and recognition scheme
  • 28 holidays (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme(£600)
  • Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.


AMRT1_UKCT

  • Reservation Agent

    6 months ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservations Agent

    6 months ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservations Agent

    6 months ago

    London, United Kingdom Knightsbridge Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Knightsbridge Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom Number Sixteen - Reservations Full time

    We have an exciting opportunity for a part time Reservations Agent (16 h to 24 h per week ) to join our highly successful team here at our Number Sixteen Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will...

  • Reservations Agent

    8 months ago

    London, United Kingdom Bulgari Hotel London - Revenue and Reservations Full time

    Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing the highest level of personal service. You will process all payments according to the established hotel requirements, and keep the department regularly updated with specific guest needs or enquiries. The...

  • Reservations Agent

    6 months ago

    London, United Kingdom Covent Garden Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Covent Garden Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom The Soho Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at The Soho Hotel.To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention...

  • Reservations Agent

    6 months ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Ham Yard Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...

  • Reservations Agent

    6 months ago

    London, United Kingdom Ham Yard Hotel - Reservations Full time

    FIRMDALE HOTELS HAVE AN EXCITING OPPORTUNITY TO JOIN HAM YARD HOTEL AS RESERVATIONS AGENT - YOU WILL JOIN A HIGHLY ENGAGED AND HIGH PERFORMING TEAM. Your main responsibility will be to manage all room reservations enquiries, including billing instructions and special requests. **What we Offer**: - Perkbox - A team member platform offering a huge variety of...

  • Reservations Agent

    6 months ago

    London, United Kingdom Midland Grand Dining Room Full time

    **Reservations Agent - Restaurant** Midland Grand Dining Room is a landmark institution in the making and is set to be the most exciting new openings of the year. Located in the iconic St Pancras building and heralding the gateway to Europe, it will be a showcase of exceptional food, incredible wine and true hospitality. Following the success of the...

  • Reservations and Groups Agent

    1 week ago

    Central London, United Kingdom The BoTree Full time

    We are currently seeking aReservations and Groups Agentto join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues.The duties of ourReservations and Groups Agentinclude:Proactively selling to enhance revenue and guest satisfaction by...

  • Reservations and Groups Agent

    1 week ago

    Central London, United Kingdom The BoTree Full time

    We are currently seeking aReservations and Groups Agentto join the Revenue Team at The BoTree Hotel. As a key member of the Revenue Team, you will implement proactive selling strategies and management procedures to optimise hotel revenues.The duties of ourReservations and Groups Agentinclude:Proactively selling to enhance revenue and guest satisfaction by...

  • Reservations Agent

    4 days ago

    London, United Kingdom Hilton Hotels Full time

    Reservations AgentA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent...

  • Reservation Agent

    8 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Agent

    2 weeks ago

    Central London, United Kingdom The NoMad Hotel Full time

    THE NOMAD HOTEL NoMad London, a Worlds 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates Court.As the NoMads first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality...

  • Reservations Specialist

    6 months ago

    London, United Kingdom Reservations Full time

    **_Join the UK’s most dynamic collection of hotels and restaurants_** - At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Room Reservations Agent

    6 months ago

    London, United Kingdom Sea Containers London Full time

    A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames. Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms,...