Operations Manager
2 weeks ago
Operations Manager
A quick look at the role.
To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.
Why its an opportunity not to be wasted.
- Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPIs- Service, Safety and Profitability.
- Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
- Manage, motivate, train and develop team as required.
- Deal effectively with underperformance, implementing disciplinary procedures as appropriate
- Absence management, e.g. conduct return to work interviews.
- Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
- On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
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Head of Strategic Portfolio Management
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Data Analytics Director
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Head of Strategy and Portfolio
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Senior Information Security Strategist
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Chief Information Security Officer
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Information Security Director
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