Operations Manager

2 weeks ago


Edinburgh, United Kingdom Biffa Careers Full time

Operations Manager

A quick look at the role.

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.

Why its an opportunity not to be wasted.

  • Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPIs- Service, Safety and Profitability.
  • Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
  • Manage, motivate, train and develop team as required.
  • Deal effectively with underperformance, implementing disciplinary procedures as appropriate
  • Absence management, e.g. conduct return to work interviews.
  • Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
  • On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.


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