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Account Manager

4 months ago

Leicestershire, United Kingdom Prospex Recruitment Full time

Customer Service Executive / Account Manager - Packaging & Labels

Location: Leicestershire

Salary: DOE

Company: One of Europe's leading print and packaging manufacturer.

Role: The successful candidate must have the ability to maintain and develop strong relationships with key accounts to deliver an excellent customer experience.

You will be responsible for day-to-day administration duties within the Customer Service Team, including managing customer orders from start to finish.

You will be a team player, working closely with internal departments to ensure a seamless process is achieved.

  • Processing customer orders, and managing to completion
  • Liaising with Planning, Operational and Despatch teams regarding customer orders
  • Respond to pricing, stock and delivery enquiries
  • Monitor account performance and associated improvement projects
  • Managing customer projects through the business
  • Serves as a day-to-day contact
  • Participate in meetings with existing clients and internal teams
  • Ensure high quality standards in all client deliverables
  • Coordinate client-specific projects throughout the lifecycle
  • Creating job briefs and booking in jobs
  • Dealing with client queries and complaints whilst project managing ongoing projects
  • Keeping customer records up to date

Requirements:

  • Packaging / Print / Labels industry experience
  • Proven account / project management within an agency / packaging manufacturers
  • Technical knowledge or printing processes - print and packaging
  • Ability to use MIS systems
  • Ability to input data and process orders
  • Team collaboration skills
  • Excellent organisational and time management skills
  • Excellent communication skills - both verbal and written
  • You are organised and calm under pressure
  • Progression opportunities for the right candidate

Apply:

Please email your full CV details to us. All applications are strictly confidential, and your details will not be shared without your consent.

Key words; customer service / client services / branding / packaging / print / design / creative / graphics / CSR / customer service representative / admin / administrator / administrative / labels / Project Manager / Account Executive / Account Manager / Technical / Order processor