Duty Manager

1 month ago


Dorset, United Kingdom Chace People Full time

DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREAT


  • Location: Dorset, UK
  • Salary: £35,000 gross p.a. + employee benefits
  • Contract: Full-Time, Permanent
  • Start Date: Interviewing now for immediate start


Chace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by performing Duty Manager shifts as needed. In this pivotal role, you will support the Head of Guest Relations and Head of F&B in creating a market-leading operation. By championing the company culture and fostering strong relationships within the team, you will drive exceptional service delivery across all operations and initiatives. As an ambassador for this luxury retreat, you will enhance its operational and PR efforts, empowering engaging guest interactions that deliver a memorable visual, physical, and sensual experience.


Key Responsibilities:


Finance & Governance

  • Adhere to financial procedures for procurement, stock, and resource management.
  • Collaborate with Department Heads to optimise revenue.
  • Prepare monthly performance reports with recommendations.
  • Identify suppliers to enhance efficiency and reduce costs.


Duty Manager

  • Ensure site safety and service quality, addressing guest issues promptly.
  • Lead emergency procedures and overnight shifts as scheduled.
  • Ensure GDPR compliance and manage waste and chemical storage.
  • Conduct incident investigations and update risk assessments as needed.


F&B

  • Implement Health & Safety policies for team and guest safety.
  • Support F&B service standards and drive sales.
  • Lead vineyard activities and wine tastings.


Guest Relations

  • Maintain guest relations facilities and CRM system for optimal service.
  • Act as the main point of contact for guest issues and feedback.
  • Conduct site tours and manage guest resources (buggies, bikes, etc.).
  • Ensure areas are presentable and all data complies with GDPR.


Requirements:

  • Take responsibility for Health & Safety policies.
  • Uphold quality control and foster a warm, welcoming environment.
  • Be available for weekend, evening, and night shifts.
  • Work independently and as part of a team with respect and enthusiasm.


At Chace People, we're seeking dedicated professionals who thrive on delivering top-tier guest experiences in a luxury setting. If you're driven to uphold the highest standards of service and excel at building strong relationships, we want to hear from you. Bring your passion and expertise to this prestigious retreat, where you'll play a crucial role in creating unforgettable moments.


We're excited to receive your application and discover how you can help our client achieve excellence


  • Airport Duty Managers

    3 weeks ago


    Bournemouth, Dorset, United Kingdom Bournemouth Airport Full time

    Airport Duty Managers (ADM) – Bournemouth Airport Bournemouth Airport is looking for passionate and experienced Airport Duty Managers (ADM) to join our Customer Service Leadership team. This is an exciting time for the airport as we prepare for Summer 2025 and the launch of Jet2’s operations. In this role, you’ll lead operational teams, guide...

  • Duty Manager

    1 month ago


    Dorset, United Kingdom Chace People Full time

    DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UKSalary: £35,000 gross p.a. + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate start Chace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by...

  • Duty Manager

    4 weeks ago


    dorset, United Kingdom Chace People Full time

    DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UK Salary: £35,000 gross p.a. + employee benefits Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start Chace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by...

  • Duty Manager

    1 month ago


    Dorset, United Kingdom Chace People Full time

    DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: Dorset, UKSalary: £35,000 gross p.a. + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate startChace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by performing...

  • Duty Manager

    3 weeks ago


    Dorset, United Kingdom Chace People Full time

    Job Description DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREAT Location: Dorset, UK Salary: £35,000 gross p.a. + employee benefits Contract: Full-Time, Permanent Start Date: Interviewing now for immediate start Chace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest...

  • Duty Manager

    1 month ago


    Dorset, UK, South West England, United Kingdom Chace People Full time

    DUTY MANAGER / GUEST RELATIONS EXECUTIVE FOR LUXURY LIFESTYLE & WELLNESS RETREATLocation: Dorset, UKSalary: £35,000 gross p.a. + employee benefitsContract: Full-Time, PermanentStart Date: Interviewing now for immediate startChace People is seeking a Duty Manager for a luxury lifestyle and wellness retreat to ensure the highest level of service by performing...


  • Dorset, United Kingdom Bellrock Property and Facilities Management Full time

    Assistant Facilities ManagerAt Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are...


  • Dorset, United Kingdom Chace People Full time

    About the Role:We are seeking a highly skilled and experienced Duty Manager to join our team at a luxury lifestyle and wellness retreat in Dorset, UK.Key Responsibilities:Finance and Governance:Ensure adherence to financial procedures for procurement, stock, and resource management.Collaborate with Department Heads to optimize revenue.Prepare monthly...

  • Area Manager

    6 months ago


    Dorset, United Kingdom Churchill Estates Management Ltd Full time

    Area Manager, Dorset and Hampshire Permanent position, 37 hours per week Competitive salary, company car or car allowance with excellent Colleague benefits ​About the roleChurchill Estates Management are recruiting for an Area Manager based primarily in Dorset and Hampshire, to oversee a number of independent retirement housing developments. The Area...

  • Shop Manager

    6 months ago


    Dorset, United Kingdom British Red Cross Full time

    About The Role Job Title: Shop Manager Job Location: BournemouthSalary: £, per annumHours: per weekContract Type: Permanent Are you ready to lead the team representing the British Red Cross in your community? We're in search of an enthusiastic Shop Manager to lead our friendly charity shop. If you're a retail expert with a knack for motivating a team,...

  • Team Manager

    1 month ago


    Dorset, United Kingdom Ackerman Pierce Full time

    We are looking to recruit a Team Manager for the Fostering Team within the Social Care Industry. Our client has a well-structured and organised team that are looking to grow their staffing levels. The role offers flexible working hours and has a supportive team culture with regular supervision on cases. Dorset is embedding a systemic approach and is...


  • Dorset, United Kingdom Katherine Shields Private Staff Ltd Full time

    Livein assistant House Steward required for a large Estate based in Dorset.This is a unique opportunity to play a pivotal role in a family house working at the centre of a wellrespected and historic Estate which has been in the same family ownership since the 1500 s. The sense of grandeur and history is awe inspiring and the offer is for you to be part of...


  • Dorset, United Kingdom Katherine Shields Private Staff Ltd Full time

    Livein assistant House Steward required for a large Estate based in Dorset.This is a unique opportunity to play a pivotal role in a family house working at the centre of a wellrespected and historic Estate which has been in the same family ownership since the 1500 s. The sense of grandeur and history is awe inspiring and the offer is for you to be part of...


  • Dorset, United Kingdom Eden Brown Synergy Full time

    Social Worker required to work within the Children's Advice and Duty (ChAD) Service as a Consultant Social Worker based in Wareham. 37 hours a week, 3 month+ contracts. Competitive rates of £36.53 ph in a small well managed team with high staff retention. Flexible hybrid working arrangement - this is a shift work role - please see details below. An...

  • Facilities Manager

    1 week ago


    Poole, Dorset, United Kingdom Anderselite LTD Full time

    Our client one of the UKs largest Facilities Management companies are looking for a Facilities Manager in the Poole area.The running of site, including full TFM (cleaning, catering, waste, Engineering) 3 x Engineers based on site with a team of cleaners and canteen staff. Day to day running and managing customers on site. PPM management, extra works and...


  • Dorset, United Kingdom Katherine Shields Private Staff Ltd Full time

    Liveinassistant House Steward required for a large Estate based inDorset.Thisis a unique opportunity to play a pivotal role in a family houseworking at the centre of a wellrespected and historic Estate whichhas been in the same family ownership since the 1500 s.Thesense of grandeur and history is awe inspiring and the offer is foryou to be part ofthis.Thisis...


  • Ferndown, Dorset, United Kingdom Inspired Property Management Full time

    Your New Job Title:Relief Development Manager Location:Covering Lymington, Milford-On-Sea, Ferndown (Dorset) and Salisbury (Wiltshire) Company:Inspired Property Management Hours:Part-Time/Full-Time About This Role: This is a peripatetic role covering various roles around Lymington, Milford-On-Sea, Ferndown and Salisbury. You will be responsible for the...

  • Shift Leader

    5 days ago


    Dorset, United Kingdom Hall & Woodhouse Ltd Full time

    Shift Leader - PoolePub Management + Tips + 70% off meals + Career path + Consistent hours - Times Top 100 employerGreat Food Pub - Edge of PoolePart of the Hall & Woodhouse family of exceptional community pubs, located in the village of Hamworthy on the edge of Poole, the Yachtsman is one of only ten pubs in the UK with the same name. A perfect example of a...

  • Administrator

    5 months ago


    Dorset, United Kingdom Olive Recruit Full time

    **Job Scope**: In support of our mission to prepare students for successful transitions to adulthood, we are seeking a dedicated Administrator to join our dynamic office. The core responsibility of this role involves managing reception and telephone duties, extending a warm welcome to visitors, handling diary management, receiving deliveries, and providing...

  • Reservations Agent

    4 weeks ago


    Dorset, United Kingdom Holiday Inn Express Poole Full time

    Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Hotel Reservations Agent. Based at our Holiday...