Deputy Engineering Team Manager

2 weeks ago

Haddenham, United Kingdom DAF Trucks UK Full time

DAF Trucks is a technology company and the premier commercial vehicle manufacturer in Europe. DAF is a wholly-owned subsidiary of PACCAR Inc, the global technology leader in the design and manufacturing of premium quality light, medium and heavy-duty commercial vehicles. PACCAR also designs and produces advanced diesel and electric powertrains, provides financial services and information technology and distributes truck parts related to its principal business. DAF Trucks in the United Kingdom and Ireland is the leading truck manufacturer, renowned for our commitment to quality, innovation, and customer satisfaction. Our Service & Engineering department plays a critical role in ensuring our trucks meet the highest standards of performance and reliability throughout their life-cycle.



We are seeking a dynamic and experienced Deputy Engineering Team Manager to join our UK Service & Engineering team. This position is an office-based role in Haddenham, Buckinghamshire, and requires a hands-on approach and a strong technical background. The ideal candidate will have leadership potential and the ambition to grow into roles of increasing responsibility. In this position, you will be responsible for overseeing the Technical Helpdesk operations, providing guidance and support to the Helpdesk team, and ensuring the efficient resolution of technical issues. The role will be crucial in maintaining seamless communication between the helpdesk, field teams, and factory engineering functions, ultimately enhancing customer satisfaction and service quality.


Key Responsibilities


Leadership & Management

  • Proactively assist in engineering activities within After Sales Engineering
  • Assist the Engineering Team Manager in continuously improving team performance, suggesting process improvements, and measuring the quality and speed of support to stakeholders.
  • Support the Engineering Team Manager in daily operations and strategic initiatives.
  • Act as the primary coordinator and contact for the service team, ensuring effective communication and support.
  • Demonstrate leadership potential, with the ambition to potentially gain additional responsibilities.


Technical Support

  • Provide technical support to DAF Dealer network and Master Technicians, to help resolve complex truck repairs.Offer guidance and assistance to the joint sales and service teams, enhancing overall service quality.
  • Manage and support user trials and field testing with Leyland & Eindhoven production.


Investigation & Compliance

  • Lead investigations related to thermal incidents and accidents, ensuring thorough analysis and reporting.
  • Handle requests for information from authorities, ensuring timely and accurate responses.


Collaboration & Improvement

  • Liaise between field teams and factory engineering functions to drive product improvements and enhance customer satisfaction.
  • Collaborate with truck sales and factory product engineers.
  • Manage and support service requests, ensuring timely resolution of technical issues.


Qualifications

  • Hands-on product experience, ideally at a Master Technician level, with 4+ years of relevant experience.
  • Strong technical background and expertise in truck engineering and repair.
  • Proven team leadership skills, with the ability to motivate and manage a team effective.
  • Positive attitude, willing to work hard and smart to achieve team and organisational goals.
  • Pragmatic, resilient, and customer focused mindset.
  • Excellent communication and interpersonal skills, with the ability to act as an ambassador for the business.
  • Analytical skills, with the ability to suggest and implement process improvements.
  • No restrictions on travel, with the flexibility to travel as required.
  • Must live within a 50-mile radius of Haddenham, the DAF Trucks UK headquarters.


No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you


Why DAF Trucks?

DAF Trucks offers you an inspiring and challenging work environment. You don’t just choose for a job; you choose for a career at DAF. A career with a lot of growth potential. If you like to work in an organisation with a no-nonsense culture with ambition, then DAF is the right employer for you. We offer:

  • Opportunity to work with the market leading truck manufacturer with a strong reputation for quality and innovation.
  • Be part of a dedicated and dynamic team committed to excellence and customer satisfaction.
  • Competitive salary and benefits package.
  • Career growth and development opportunities.


Drive your career, join DAF


How to apply:

If you are a motivated and experienced engineering professional with a passion for leadership and technical excellence, we invite you to apply for the Deputy Engineering Team Manager position. Please submit your CV and a cover letter outlining your qualifications and experience.


DAF Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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