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Leasing Team Member

3 months ago

Croydon, United Kingdom Jackson Sims Recruitment Ltd Full time

Leasing Team Member

£27k + 20% bonus (paid quarterly)

40 hours per week, shifts between 8am-8pm

5 days out of 7 (including weekend work)

Excellent progression opportunities

Leasing:

  • Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions.
  • Support the Leasing Manager in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting.
  • Contact all leasing enquiries within designated response time and achieving conversion rate in line with KPIs.
  • Ensure all tours are conducted to a high standard and driven towards achieving a conversion.
  • Lead on the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance.
  • Handle enquiries professionally, with an emphasis on customer service.
  • Work alongside external leasing agents, building positive relationships and increasing sales.
  • Provide competitor analysis, including undertaking mystery shops of nearby developments.
  • Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback.
  • Handle resident tenancy renewals, striving to deliver against occupancy and revenue KPI’s.
  • Be part of a comprehensive leasing team, alongside our Resident, Facilities and Management teams.
  • Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information.

Customer service and team:

  • Prioritise customer service, alongside a happy, motivated and ambitious team that’s task-driven and results-orientated.
  • Deal with complaints with empathy, and praise with modesty (We’ve got procedures to support both)
  • Cover the Resident Team rota as and when required.
  • Build relationships with senior team members, stakeholders, and clients across the business.
  • Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail.
  • Offer suggestions to improve operational performance.

Other

  • Support the team in the management of the entire estate, including residential and commercial elements.
  • Be part of the on-call rota as and when required.
  • Be flexible, and hands on. Get stuck in

We’d also expect the Leasing Team Member to extend their duties to other tasks, commensurate with the role.

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.