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AV/IT Support Technician
3 months ago
We have a new exciting opportunity for an AV/IT Support Technician to work within our team to provide remote/office-based and onsite technical systems support to various sporting venues.Main Duties and Responsibilities• Assist with monitoring and maintaining client systems, including AV, IT, and software.• Identify and manage the resolution of faults and issues, including coordinating with third parties.• Provide on-site software and technical support for major sporting events• Utilise helpdesk ticketing systems effectively.• Monitor systems and generate client reports, contributing to KPI metrics.• Manage the configuration of a wide range of technology, often cutting-edge and with complex compatibility.• Test and repair faulty equipment.• Quickly and efficiently identify patterns and solve problems.• Demonstrate excellent verbal and written communication skills, maintaining professionalism in correspondence with clients via email, phone, and face-to-face interactions.• Maintain technical confidence and composure under pressure.• Be self-motivated and proactive, with a strong work ethic and the ability to work independently or as part of a team.• Exhibit strong organizational and time-management skills.• This role offers significant potential for personal and career growth, ideal for an ambitious individual eager to learn new technologies and systems.• Perform any additional duties that fall within the reasonable scope of the role's responsibilities, requirements, and expectations.• Available to work remotely on clients site and at the companies Hertford HQRequirementsDriving LicenseBenefits:• Additional leave• Casual dress• Company car• Life insurance• On-site parking• Sick paySchedule:• Monday to Friday• Weekend availability
