IT Product Analyst/ Business Analyst/

1 week ago

London, United Kingdom Sanderson Full time

Intelligent Resource is working in partnership with a major Client in the UK. We are currently recruiting for IT Product Analyst/ Business Analyst to be Havant or Reading based out.

Job Title= IT Product Analyst/ Business Analyst Location = Havant or Reading - 2 days a month Duration= 4 Months Initially with possible extension IR35 Status: Inside

Role:

  • Experience working either as a Product Analyst, Systems Analyst, Technical Business Analyst, or similar role
  • Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect or Content Guru
  • Experience with Oracle CX SaaS products
  • Experience of Customer Services business processes
  • Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis
  • Passionate about working on Digital Transformation projects and interested in technology trends
  • Keep up to date with industry standards

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

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