Senior Salesforce Administrator

2 weeks ago

Bristol, United Kingdom Hargreaves Lansdown plc Full time

Salary: up to £60,000 dependent on experience

Location: Bristol (Hybrid, 2-3 days a week in central Bristol office)

As our organization continues to grow and evolve, our reliance on Salesforce as a critical business platform has increased significantly. We have engaged an excellent partner to spearhead new development initiatives, laying a robust foundation for our Salesforce ecosystem. However, to ensure the sustainability and continued success of these efforts, we are building out a dedicated internal team to manage and continuously improve our Salesforce offering.

The Senior Salesforce Administrator will be responsible for the management, optimization, and continuous improvement of our Salesforce platform.

This role requires a deep understanding of Salesforce capabilities and best practices, as well as the ability to design and implement new custom solutions to meet business needs. The ideal candidate will have extensive experience with Salesforce administration, a strong technical background, and excellent problem-solving skills.

Key Responsibilities Include

  • Ongoing Management: Ensuring the stability, performance, and security of our Salesforce platform. This includes day-to-day administration, troubleshooting issues, and maintaining system health.
  • Continuous Improvement: Identifying opportunities for enhancements and implementing best practices to maximize the value we get from Salesforce. This includes staying abreast of new features and updates, and proactively suggesting and executing improvements.
  • Knowledge Transfer: Serving as a repository of Salesforce expertise within the organization, ensuring that knowledge is retained and not dependent on external consultants.
  • User Support and Training: Providing ongoing support and training to our Salesforce users, helping them to utilize the platform effectively and efficiently.
  • Customization and Integration: Building on the work initiated by our consultant, the Senior Salesforce Administrator will ensure that our Salesforce instance is tailored to meet our unique business needs and is seamlessly integrated with other critical systems.

By bringing a Senior Salesforce Administrator on board, we aim to cultivate a seamless, efficient, and user-friendly Salesforce environment that supports our strategic goals and enhances our operational capabilities.

What You'll Be Doing

  • Administer and maintain the Salesforce platform, ensuring its stability, performance, and availability.
  • Design and implement scalable and efficient Salesforce solutions, including custom objects, flows, validation rules, and Service Cloud functionality.
  • Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and provide ongoing support and training.
  • Perform data management tasks, including data imports, data cleansing, and data quality initiatives.
  • Create and maintain detailed documentation of processes, customizations, and integrations.
  • Monitor system usage and performance, proactively identifying and resolving issues.
  • Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for improvements.
  • Ensure compliance with data privacy and security policies.
  • Mentor and support junior Salesforce administrators and other team members

About You

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
  • Salesforce Administrator Certification (ADM 201) is required; Advanced Administrator (ADM 301) and other relevant certifications are highly preferred.
  • Strong understanding of Salesforce best practices and functionality.
  • Proficiency in data management and security, including data imports, exports, and data quality.
  • Experience with Salesforce integrations and APIs.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong project management skills and the ability to manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

Preferred Qualifications

  • Experience with Salesforce Lightning Experience, including Lightning components and App Builder.
  • Knowledge of Apex, Visualforce, and Salesforce development best practices.
  • Experience with third-party applications and integrations, such as marketing automation tools, Data Cloud, Einstein.
  • Familiarity with Agile methodologies and tools.
  • Previous experience in a senior or lead role.

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