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Operations Manager

4 months ago

Cranleigh, United Kingdom LA RESIDENCE INTERIORS LIMITED Full time

‘How would you like to work for an exclusive luxury interiors brand on the Surrey /Sussex border’?

We’re looking for an Operations Manager – Surrey / West Sussex


Introduction

Due to continued significant growth we are looking for a highly energetic and focused Operations Manager who will work closely alongside our two Directors, who can manage a variety of tasks including Operations, Inventory control, HR, Training, Administration and IT.


This is an exciting new opportunity within our business as we continue to expand. Our small family run business is thriving, and we have big plans for now and the future.


We are looking for someone to join our small, but highly valued team, all of whom are essential to our continued success. We need someone to help us to streamline, improve and grow our business further.


About us


La Residence Interiors is an award winning luxury brand started 12 years ago who manufacture exclusively designed and stylish furniture to the UK market. Our passion is to design and source elegant and beautifully formed home furnishings.


Our head office and showroom is located on the Surrey/ West Sussex border in Alfold, just 6 miles from Cranleigh and 12 miles from Guildford.


Summary of role


We are looking for a forward thinking and practical leader who has a positive and calm attitude. This is a full time position perfect for a proactive and excellent communicator who would be happy to join our thriving small team.

We provide a secure, systemised and well organised working environment and have created an inspirational place where people feel valued and have the opportunity to grow with us as our business grows.


Here at La Residence Interiors we motivate our employees with meaningful work as we guide them towards their personal and professional goals. We run in house Business development and mentoring programme which allows our team to learn new skills which makes their roles more fulfilling and rewarding.



Key Responsibilities



Operations


·     Recommend to the Directors ideas for the vision of the Operations Department that are consistent with the company’s overall strategic objective.


·     Recognising the need for operational policy and structures to make the vision a reality to include the creation of departmental systems and procedures in line with the companies systems strategy.


  • Providing Directors with support with running a fast growing and exciting business.


  • Oversee daily activity of the team and main point of contact for all staff.


  • Measure all KPI’s and company KBI’s and reporting directly to the Directors and make suggestions for improvements.


  • Creating and updating budget forecasts for the department and financial planning.




 

Inventory control


Take full ownership and accountability of all stock management around the value of £500k using in house stock system and external 3PL warehouse system.

To include:


·     Liaising with shipping company and warehouse to book in container deliveries and obtaining correct paperwork from manufacturers for UK clearance.


·     Liaise with the warehouse for discrepancies once deliveries have been made.


·     Maintaining close control of inventory and stock levels to include liaising with warehouse on a regular basis to obtain physical warehouse check ensuring any discrepancies are resolved in a timely manner.



·     Make regular visits to the warehouse and liaising with the Warehouse Manager with regard to customer returns and exchanges and managing B stock for onward selling.


·     Updating website stock levels and delivery information regularly.


·     Managing pre order stock on website alongside internal stock system ensuring there are no discrepancies.



HR, Training and Administration

 


·     Responsible for the HR, recruitment, induction and training of new staff members.


·     Administering new and existing HR related company policies.


·     Responsible for  hiring and training people in the Operations Dept.


·     Overall responsibility for updating and maintaining the companies master systems file in line with our systems strategy.


  • Manage health and safety audits as well as fire regulations within the office and showroom.


·     Responsible for managing staff performance in the Operations department in the form of weekly and monthly mentoring meetings.


·     Arranging and leading monthly and or weekly team meetings.


·     Maintain the condition of the office and arrange for necessary repairs.



IT


  • Overseeing the installation, configuration and maintenance of IT systems as and when required.


  • Ensuring the smooth operation of IT systems as and when required.



  • Keeping updated with retail industry trends and technologies related to eCommerce and recommend innovative solutions as and when necessary.


  • Establishing and enforcing IT policies, procedures and systems



If you have the essential skills:


  • 10 years minimum experience in an operational role.
  • Strong leadership skills
  • Excellent communication skills both written and verbal.
  • Proven excellent planning & organisational skills
  • Experience of creating systems and procedures.
  • Health and Safety / HR knowledge would be an advantage.
  • Background knowledge of furniture industry.
  • Advanced experience of using stock systems including 3PL
  • Knowledge of importing and supply chain cycle
  • Familiar with shopify
  • Knowledge and experience with QuickBooks
  • Advanced knowledge of word, excel and powerpoint.



And possess the following personal qualities:

·     Exceptional interpersonal skills

·     Excellent problem solver

·     Pro-active

·     Calm and positive nature

·     Flexible and willing to learn

·     Analytical thinker

·     Enquiring mind



We are pleased to offer the following benefits:

·     Small family run business

·     In house business mentoring programme

·     Well organised and systemised work environment

·     Company pension scheme

·     Free parking

·     Generous staff discount

·     Yearly bonus


Hours of work – Monday to Friday 9am-5.30pm located at our showroom in Surrey.


If this sounds interesting to you we would love to hear from you so please send your current cv to:

sarah@laresidenceinteriors.co.uk