Tenancy Management Officer

2 weeks ago

Oxford, United Kingdom Reed Full time
Tenancy Management Officer
  • Location: Oxford, Kidlington, and Abingdon
  • Job Type: Hybrid, Temporary ongoing
  • Hourly Rate: £21.67 - £23.50 PAYE / £26.98 - £29 Umbrella (depending on experience)

An immediate start is available for a Tenancy Management Officer within a local authority in Oxford City. This role is essential for the management of tenancies and voids, providing a high-quality service to tenants and acting as a first point of contact for various stakeholders. The ideal candidate will have a strong understanding of landlord and tenant legislation and be committed to delivering exceptional customer care.

Day-to-Day of the Role:
  • Act as the first point of contact for tenants, providing advice on housing-related topics and ensuring high-quality customer care.
  • Coordinate and influence the activities of Council services including property and grounds maintenance, health and safety, and customer involvement.
  • Manage tenancy changes, terminations, and enforcement of tenancy conditions.
  • Liaise with external support providers and coordinate the activities of other Council services.
  • Coordinate and prepare case files for legal proceedings and act as the Council’s main witness in court cases.
  • Manage all aspects of tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
  • Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with removals and service changes.
  • Address welfare and safeguarding concerns by liaising with external support and medical agencies as necessary.
  • Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer services.
  • Manage the Estate Improvement budget, consulting with stakeholders on projects to ensure full utilisation.
Required Skills & Qualifications:
  • Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
  • Experience in tenancy and void management within a local authority setting.
  • Strong customer service orientation and the ability to handle stressful situations professionally.
  • Ability to coordinate with multiple teams and external agencies effectively.
  • Proficiency in performance management reporting and general administration.
  • Competence in maintaining accurate and comprehensive electronic records.
Benefits:
  • Competitive hourly rate.
  • Hybrid working model allowing flexibility.
  • Opportunity to work within a dynamic local authority environment.
  • Immediate start 

To apply for the Tenancy Management Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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