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Customer Services Advisor

2 months ago

St Helens, United Kingdom Castlefield Recruitment Full time

LN18939 | Customer Services Advisor | St Helens | £18.58 - £18.98 p/hour | 3 Months Temporary |

Client:

Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit several enthusiastic and personable Customer Service Advisors to join their team.

The position will be a temporary contract with the view of extension or permanent offer depending upon performance. They are based in modern offices which are easily accessible via public transport and free onsite parking is available on site.

Duties will include:

  • To be the first point of resolution to customers
  • To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the Housing Management System.
  • The key purpose of this post is to resolve face to face, telephone, electronic, letter, text customer enquiries.
  • Taking a proactive approach to customer care, ensuring high customer satisfaction.

Person:

The successful candidate will:

  • Have experience handling a high volume of inbound calls
  • Have a positive attitude
  • Strong communication skills

To apply for the position please use the link provided or contact Libby Nightingale