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Supplier Health and Onboarding Manager

1 month ago

Newcastle upon Tyne, United Kingdom Mitie Full time

Supplier Health and Onboarding Manager

Bristol / Birmingham / London - Full Time


We are seeking an inspiring and results-driven Team Leader to manage and guide a dedicated supplier onboarding and compliance team. You will be responsible for overseeing the end-to-end supplier onboarding process, ensuring compliance with regulatory standards, and building strong relationships with our suppliers.


What are the day-to-day responsibilities?


You will lead, support, and develop the team, with a focus on overseeing day-to-day team operations ensuring high standards including in Compliance, Risk, Onboarding and Supplier Health. As a primary point of contact, you will provide support and guidance whilst identifying and developing process enhancements to boost service quality including SOPs, training materials, and workflows, conducting regular reviews of documentation. You will also:


  • Drive quality assurance and manage reporting on supplier onboarding, maintenance, and health workstreams
  • Ensure the effective management of tickets and DSP reports, prioritising tasks to meet SLAs.
  • Track and manage the NSR process, update related information, and conduct data gap analyses to develop corrective action plans. Collaborate with the MDM team to align processes and ensure third-party data feeds function correctly.
  • Issue supplier health alerts advising colleagues of changes/risks.


What are we looking for?


To be successful, you will have proven experience in supplier management relationships including the onboarding and compliance with the supplier. You will also have a track record within a people leadership role with the ability to drive and motivate the team whilst focusing on results and data. A Financial/Procurement background would be a big advantage with the ability to conduct supplier risk assessments and work on P2P systems. A MCIPS qualification would be an ideal but not necessary.