Senior Customer Service

7 days ago

Guildford, United Kingdom NatWest Full time

Join us as a Senior Customer Service & Operations Anti-Money Laundering Analyst

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work
  • You’ll benefit from flexible working in this role, with a mixture of working in the office and working from home 

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Monitoring and participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

  • An understanding of the financial services industry and our customers
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills
  • An understand of risk and controls operations

  • Senior Accountant

    4 weeks ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accountant to join our team at Hays Senior Finance. As a Senior Accountant, you will play a key role in ensuring the smooth running of our office, providing clients with exceptional accountancy services, and managing a portfolio of clients.Key ResponsibilitiesPrepare and manage client...

  • Senior Accountant

    1 month ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleHays Senior Finance is seeking a qualified accountant to fill a Finance Director position for social enterprises. The ideal candidate will have experience in outsourced finance solutions, payroll, finance support, and management/statutory accounting services.Key ResponsibilitiesPrepare accurate statutory accounts, tax computations, and returns...

  • Senior Accountant

    1 month ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleHays Senior Finance is seeking a qualified accountant to fill a Finance Director position for social enterprises. The ideal candidate will have experience in outsourced finance solutions, payroll, finance support, and management/statutory accounting services.Key ResponsibilitiesPrepare accurate statutory accounts, tax computations, and returns...

  • Service Advisor

    6 months ago

    Guildford, United Kingdom Service 4 Service Limited Full time

    **An exciting opportunity has arisen for a sales-driven Service Advisor looking for an office based role, dealing with **customers over the** **telephone looking to have repairs carried out on their vehicle.** **Do you have a proven track record of hitting your sales targets?** **Do you have an interest in the motor industry?** **Do you also have strong...

  • Senior Financial Analyst

    3 weeks ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    We are seeking a highly skilled Senior Accountant to join Hays Senior Finance. As a Senior Accountant, you will play a key role in ensuring the smooth running of our office, providing clients with exceptional accountancy services, and managing a portfolio of clients.Key ResponsibilitiesPrepare and manage client accounts, tax returns, and personal tax...

  • Senior Financial Director

    4 weeks ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleHays Senior Finance is seeking a qualified accountant to fill a Finance Director position for social enterprises. The ideal candidate will have experience in outsourced finance solutions, payroll, finance support, and management/statutory accounting services.Key ResponsibilitiesPrepare accurate statutory accounts, tax computations, and returns...

  • Senior Financial Leader

    4 weeks ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleThe successful candidate will be a senior financial leader with extensive experience in manufacturing finance, responsible for managing a team of finance business partners and overseeing budgets and forecasts. This is a key and high-profile role that combines leadership and business partnering, with a focus on spotting risks and opportunities...

  • Senior Service Advisor

    2 months ago

    Guildford, United Kingdom CV-Library Full time

    Senior Service Advisor - Guildford We are seeking an experienced Senior Service Advisor for a busy dealership in Guildford. In this role, you will manage the service department's daily operations, ensuring excellent customer service while supporting the team. The role is full-time, working 42 hours per week, and offers competitive pay with bonuses and...

  • Senior Service Advisor

    4 weeks ago

    Guildford, Surrey, United Kingdom Perfect Placement Full time

    Senior Service Advisor OpportunityWe are seeking a highly skilled Senior Service Advisor to join our busy Dealership in Guildford. As a Senior Service Advisor, you will be responsible for providing exceptional customer service, communicating effectively with customers, and ensuring that all repair work is completed to the highest standard.Key...

  • Senior Customer Service Liaison

    2 weeks ago

    Guildford, Surrey, United Kingdom BSR Health Recruitment Ltd Full time

    Role OverviewWe are seeking a highly skilled Front of House & Customer Service Advisor to join our client's team in Guildford.The successful candidate will work five days a week on a full-time basis, including one day of a weekend.Key ResponsibilitiesProvide exceptional customer service to clients and guestsManage front-of-house operations, including...

  • Senior Service Advisor

    3 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full...

  • Senior Service Advisor

    3 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories. You will also be liaising...

  • Senior Accountant Position

    3 weeks ago

    Guildford, Surrey, United Kingdom Hays Senior Finance Full time

    Senior Accountant PositionWe are seeking a skilled Accountant to work across various business sectors, preparing client and statutory accounts, and drafting reports. The successful candidate will manage client relationships and ensure timely delivery of accounts, tax returns, and personal tax returns.Key Responsibilities:Prepare and review tax computations,...

  • Sales and Customer Service Representative

    1 month ago

    Guildford, Surrey, United Kingdom Amplifon Full time

    Sales and Customer Service AdvisorWe are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Bramley. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage the diary to optimize sales...

  • Sales and Customer Service Representative

    1 month ago

    Guildford, Surrey, United Kingdom Amplifon Full time

    Sales and Customer Service AdvisorWe are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Bramley. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Manage the diary to optimize sales...

  • Sales and Customer Service Representative

    4 weeks ago

    Guildford, Surrey, United Kingdom Amplifon Full time

    Unlock Your Potential as a Sales and Customer Service AdvisorAmplifon is seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our high street branch in Bramley, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key...

  • Sales and Customer Service Representative

    4 weeks ago

    Guildford, Surrey, United Kingdom Amplifon Full time

    Unlock Your Potential as a Sales and Customer Service AdvisorAmplifon is seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our high street branch in Bramley, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key...

  • Senior Service Advisor

    3 weeks ago

    Guildford, Surrey, United Kingdom Lookers Full time

    About the RoleWe are seeking an experienced and dedicated Senior Service Advisor to join our Aftersales Team at Guildford Skoda. As a Senior Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the full...

  • Senior Service Advisor

    5 months ago

    Guildford, United Kingdom Lookers Plc Full time

    Overview: **Guildford Skoda** **Monday to Friday 8am-5.30pm and Saturday on a rota** **Salary: basic £28,000** Lookers Guildford Skoda are recruiting for an experienced and dedicated Senior Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians, Apprentices, Workshop Controller and our enthusiastic and friendly...

  • Sales and Customer Service Representative

    3 weeks ago

    Guildford, Surrey, United Kingdom Amplifon Full time

    Key Responsibilities:We are seeking a highly motivated Sales and Customer Service Advisor to join our team in Bramley. As a Sales and Customer Service Advisor, you will be responsible for managing the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.Key Skills and...