Collectibles Exceptions

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.Our services span collectible coins trading cards Funko Pops video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.Collectibles Exceptions & Logistics ProcessorLocation: Ruislip Middlesex UKReports To: Authentication Guarantee SupervisorEmployment Type: Full-time Contracted Position through an Employer of Record (EOR)Compensation: The reasonable estimated hourly rate for this position is 12.25. Actual compensation varies based on a variety of non-discriminatory factors including location job level prior experience and skill set.Role OverviewThe Collectibles Exception Processor plays a critical role in upholding our commitment to collectors by managing exceptions and logistical challenges within our eBay operations workflow. The core purpose of this position is to ensure that every item receives the careful attention it deserves resolving issues efficiently while maintaining the highest standards of accuracy and integrity that our customers trust us to deliver.Key ResponsibilitiesInvestigate and resolve exceptions in the processing workflow with meticulous attention to detail including discrepancies damaged items and incorrect submissionsApply our principle of sweating the small stuff to ensure accuracy and consistency in every resolution as trust is our brand and we must always get it rightCoordinate with internal teams and eBay GCX to address and rectify operational issues always working backwards from the collectors needsCommunicate effectively with eBay GCX regarding exception status and resolution timelines ensuring transparency and keeping the collectors best interests at the forefront of every decisionManage logistics coordination for special handling requirements and non-standard shipments treating each item with the care and respect it deservesHandle delicate and valuable items with the understanding that our customers are trusting us with their most prized possessions regardless of monetary value- be efficient in your work but never rushMaintain accurate records of all exceptions and resolutions in company systems ensuring consistency and reliability throughout the processEnsure compliance with security procedures for high-value items demonstrating the honesty and ethical standards that define our brandIdentify patterns in exceptions and flag appropriately to help improve processes and support continuous learning across the teamSupport general operations tasks during peak periods as required collaborating effectively with colleagues Demonstrate willingness to participate in mandatory cross-training across multiple operational roles investing in your own development and contributing to a culture of growthWork collaboratively with team members and cross-functional partners always assuming positive intentProvide and receive feedback constructively and respectfully fostering an environment where everyone can thriveRequired Qualifications & ExperienceStrong problem-solving and analytical skills to investigate and resolve complex exceptionsExcellent attention to detail and organisational abilities essential for getting it right every timeEffective written and verbal communication skills to coordinate with internal teams and external partnersAbility to work independently and as part of a team bringing out the best in everyoneProficiency with computer systems and willingness to learn new software as we continuously improveDemonstrated ability to handle delicate and valuable items with care and respectPrevious experience in logistics operations or customer serviceFamiliarity with collectables or trading cardsExperience with eBay or e-commerce platformsWorking ConditionsThis role primarily operates within a warehouse environment which may include adjacent office spaces.May require standing for extended periodsManual handling of packages and itemsWorking with high-value inventory requiring security protocolsWhat We OfferCompetitive hourly compensationOpportunity to work with high-value collectibles in a rapidly growing industry and contribute to the passion of collectors worldwideProfessional development and cross-training opportunities as part of our commitment to Bringing Out the Best in EveryoneCulture of continuous learning where feedback is encouraged and diverse perspectives are valuedInclusive and supportive workplace where kindness and respect are foundationalBe part of a global leader in collectibles authentication and grading where your accuracy and attention to detail directly impact collector satisfactionAs a temporary employee with HQ Simple youll receive comprehensive statutory benefits designed to support your well-being and professional development. These include:Holiday Entitlement: A minimum of 5.6 weeks of paid holiday per year including public holidays (28 days annually for full-time employees pro-rata for part-time)Sick Pay (SSP): Eligibility for Statutory Sick Pay for up to 28 weeks in line with UK government criteriaFamily Leave: Comprehensive statutory leave and pay for Maternity Paternity and Adoption aligning with UK government guidelines allowing you to take time off to care for your new childWorkplace Pension: Automatic enrollment into a workplace pension scheme with contributions from both you and HQ Simple helping you save for retirementFlexible Working Requests: The right to request flexible working arrangements after 26 weeks of continuous employment with requests considered based on business needs and individual circumstancesJury Service Leave: Support and necessary time off if called for jury service with the ability to claim loss of earnings from the courtHow to ApplyTo apply please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format or reasonable adjustments for the interview process please contact .References will be requested as part of the interview process.Right to WorkApplicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences.Data Protection NoticeWhen you apply to a job on this site the personal data contained in your application will be collected by Collectors (Controller) which is located at 1600 E St Andrew Pl Ste 150 Santa Ana CA 92705 and can be contacted by emailing You may reach our privacy protection officer by emailing Your personal data will be processed for the purposes of managing Controllers recruitment hiring and related activities which include but are not limited to setting up and conducting candidate interviews and technical exams evaluating and assessing the results thereof and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment.Your personal data will be collected by and shared with Workday a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at Where necessary we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc. our employer of record in Europe and staffing agencies. We will only do so in accordance with applicable legal requirements.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have the right to data addition you may lodge a complaint with an EU supervisory authority.Equal OpportunitiesCollectors is an equal opportunity employer. We welcome applications from all suitably qualified persons regardless of age disability gender reassignment marriage or civil partnership status pregnancy and maternity race religion or belief sex or sexual orientation.This job description is intended as a guide to the main responsibilities and duties of the role. It is not exhaustive and may be subject to change to meet the operational needs of the business.Collectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need please email .U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.If you are based in California you can read information for California residents here. Key Skills Loan Processing,Typing,Data Entry,Customer Service,Organizational skills,Basic Math,Computer Skills,Fraud,Microsoft Outlook,10 Key Calculator,Fair Housing Regulations,Food Processing Experience: years Vacancy: 1