1st Line Support Engineer

3 days ago

Norwich, United Kingdom Senitor Associates Full time

1st Line Support - £25-£30K

I am seeking a highly motivated and technically proficient candidate to recommend for an exciting opportunity with my client, a fast-growing Managed Service Provider (MSP) that is fully committed to delivering exceptional experiences to both their employees and clients. This company places a strong emphasis on creating a supportive, growth-focused environment where both customer satisfaction and employee development are top priorities.

The ideal candidate for this role will be passionate about building strong, lasting relationships with clients and providing comprehensive support through the latest technologies. As a key member of the support team, you will deliver first-line support to clients, ensuring they receive prompt and effective assistance. Your role will involve troubleshooting and resolving technical issues while working closely with clients to maintain smooth operations.

We are particularly interested in candidates with 2-3 years of relevant experience in the following areas:

  • Hands-on experience with technologies such as Microsoft 365, Azure, Entra, Intune, and Active Directory
  • Basic understanding and completion of tasks related to routing, switching, and implementing firewall rules
  • Proficiency in printer troubleshooting and resolving common hardware and software issues
  • Proven ability to deliver excellent customer service, prioritizing client needs and ensuring satisfaction

In addition to technical expertise, candidates who excel in both written and verbal communication, particularly over the phone, will be highly desirable. Strong communication skills are critical for this position, as you'll need to convey complex technical information in a clear and understandable manner.

What sets my client apart is their commitment to the continuous professional development of their employees. They provide an environment where your technical skills can grow, offering opportunities to obtain Microsoft accreditations and other industry-recognized certifications. The company is dedicated to helping you succeed and supporting your career progression, ensuring you have the tools and knowledge needed to thrive in the ever-evolving world of IT.

If you are a driven individual with a passion for technology, customer support, and career growth, this could be the perfect opportunity for you to join a dynamic and forward-thinking MSP.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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