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1st and/or 2nd Line IT support

2 months ago

Norwich, United Kingdom Select Appointments Full time

Are you ready to elevate your IT career to new heights? Do you thrive in a dynamic, problem-solving environment?

My client is a rapidly growing SME, a dedicated Managed Service Provider, and is currently on an exciting journey of expansion thanks to winning significant new business. To bolster their success, they are seeking both a dynamic and agile 2nd Line Support Executive, and a 1st Line Support Executive, to join their vibrant team.

Key Responsibilities:

  1. Delivering exceptional second line support, addressing a range of technical issues with agility and efficiency.
  2. Engaging directly with customers, providing friendly yet thorough support, and establishing strong relationships based on trust and reliability.
  3. Demonstrating a keen ability to juggle multiple tasks ('plate spinning'), showcasing your natural problem-solving talents to address challenges swiftly.
  4. Conducting thorough investigations into complex issues, ensuring all customer needs are met with a solution-focused approach.

What about you and what will you have?

  1. A natural affinity for technology, particularly with experience in the Microsoft 365 ecosystem, VoIP, and telephony systems.
  2. A proactive mindset, ideal for those looking to step up from a first line support role or transition from another second line support position.
  3. Excellent interpersonal skills, capable of relating well to customers and colleagues alike in a friendly yet professional manner.
  4. A team player who is keen to contribute to a small, tight-knit group, thriving in a collaborative and supportive environment.

What my client offers:

  1. A unique opportunity to be a part of a growing business, where your contributions make a tangible impact.
  2. A supportive, inclusive, and dynamic work culture that values each member's growth and wellbeing.

Competitive salary and benefits, with opportunities for professional development and advancement. Please reach out to Emma Baylis at Select Recruitment now

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