Technical Account Manager

2 weeks ago

London, Greater London, United Kingdom Transmitsecurity Full time

Transmit Security gives businesses the modern tools they need to build secure, trusted and end-to-end digital identity journeys to innovate and grow. Transmit Security serves many of the world's largest banks, insurers, retailers, and other leading brands, collectively responsible for more than $1.3 trillion in annual commerce.

If you thrive in a dynamic environment, proven history of leadership, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team.

Transmit Security is hiring a Technical Account Manager to join our team.

About the Role:

As a Technical Account Manager, you are someone who can build key customer technical and business relationships, enabling customers to fully utilize the Transmit platform to drive customer adoption and success. You will use your extensive leadership experience, deep technical and problem-solving skills to partner with other internal Transmit teams to deliver a world-class customer experience.

What You'll Do:

  1. Ensure our customer's success and adoption of Transmit Security's solutions.
  2. Build knowledge of customer's environments and use cases to become the customer's champion at Transmit Security.
  3. Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers' desired outcomes.
  4. Champion the onboarding experience of new customers and drive time-to-value and ROI for customers by partnering with Product, Research & Development, and Professional Services teams to deliver world-class product integrations.
  5. Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products.
  6. Develop a deep technical understanding of Transmit's products, their features, functions, and architect solutions to address customers' business and security needs.
  7. Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers' evolving needs.
  8. Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently.
  9. Present product roadmap and confirm alignment with the customer's business goals and priorities.
  10. Participate in Quarterly Business Reviews with the customer to highlight progress, opportunities for expansion, address blockers, and enhance our partnership.
  11. Act as a trusted technical adviser to the customer to strengthen customer relationships.
  12. Develop and lead in-person, remote, and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer.
  13. Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account.
  14. Be accountable for the solution provided to the customer to ensure great service, customer satisfaction, and success.

What you need:

  1. Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions.
  2. Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes, and procedures is a plus, and strongly preferred.
  3. Demonstrated ability to develop and nurture executive-level relationships within customer organizations, as well as internally.
  4. A track record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills; demonstrated experience is a plus.
  5. Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys).
  6. Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks.
  7. Technical curiosity to learn new bleeding-edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit.
  8. Strong communication/presentation skills within all levels of management.
  9. Experience developing, executing, and driving adoption of key strategic initiatives across cross-functional teams.
  10. Strong organizational skills and the ability to manage competing priorities with minimal supervision.
  11. Agility to adapt to quickly changing technical, business, and market needs.
  12. Willingness to travel as needed to support customer engagements in EMEA (up to once a month).

Transmit Security is committed to fostering, cultivating, and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

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