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Customer Service Professional
3 months ago
There's a lot more to this job than checking tickets. It's about creating rapport with customers and acting as the face of our business. With a mixture of classroom and practical training, you can progress to a Qualified Conductor in around three months.
Being a conductor, you need to know your stuff, routes and rules, issuing tickets and honouring rail cards, delays and other possible problems, which can be distressing for customers. We'll teach you what you need to know but it's at those times that the quality of your customer service, communication and dedication will be truly tested.
As confident in your decision making as you are under pressure, you'll be ready for every challenge that comes your way and no matter what hours you happen to be working that week (this is no regular 9-to-5 job).
If you're ready for the training, can be flexible about your working hours and will enjoy the critical responsibility and the opportunity to make the most of your natural people skills, then this is definitely the role for you.
We offer an attractive salary of £32,168 per annum, once qualified. During training, you'll receive £24,629 per annum.
Due to the safety responsibilities in the role applicants must
- Not have defective colour vision or under gone laser eye surgery
- You must be willing to work irregular and unsociable shift patterns
- You must live within a 60 minute commutable distance from the location you are applying for, evidence may be requested as proof of residence.
- You must be over 18 years old.
- You must be able to pass a drug and alcohol screening and meet the medical requirements for the role.
How to apply?
Applicants will be required to complete an online application form and initial online test. If successful following a line manager shortlisting process we'll request online psychometric testing for you and if successful you'll be invited to a face to face interview with member of our customer experience team. If you've got what we're looking for, we'll invite you to a medical examination and a drugs/alcohol screening as we need to make sure you can safely carry out the role.
What can we offer you?
- Excellent career prospects.
- A personal development plan.
- Fully funded structured training and development*.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Going places has never felt better
At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
