Customer Service Representative
2 days ago
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Colleague in our Cleethorpes Grimsby Rd Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
Key Responsibilities
- Provide excellent customer service, greeting customers with a smile and serving them with pride
- Build rapport with customers, ensuring they have a great shopping experience
- Take the initiative to make decisions that are right for our customers
- Work collaboratively with colleagues to achieve store goals and objectives
- Be knowledgeable about store products and services, making recommendations to customers
- Handle products with care to maintain quality and ensure they reach customers in the best condition
- Participate in seasonal, community, and charity events, creating a great inclusive atmosphere
- Be knowledgeable about store performance, understanding your role and contributing to driving service and sales
What We Offer
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months
- Request flexible working from day one
- 10% off and 15% at pay day weekends with your Colleague Clubcard
- Access to free wellbeing services and a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
Requirements
- A passion for delivering great service and building rapport with customers
- The ability to work well within a team and communicate openly with others
- To take the initiative and make decisions that are right for our customers
- Be at work on time, well presented, and ready to be a brand ambassador
Why Join Us?
At Tesco, we are committed to creating a workplace that is inclusive, supportive, and rewarding. As a Colleague, you will have the opportunity to develop your skills, build your confidence, and make a real difference in the lives of our customers.
Please note that you must be over 18 to apply for this role.
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