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Lending Manager

2 months ago


Birmingham, United Kingdom KFS Recruitment Full time

Lending Manager

BTL Mortgages

Birmingham / Hybrid

We are looking for a Lending Manager for our Midlands based client, due to a period of growth. The role purpose is to manage all new loan applications through to completion.

Key responsibilities:

  • To take ownership of submitted applications, driving excellent customer service
  • Maintain excellent product and criteria knowledge
  • Work towards agreed SLAs - both individually and in your team
  • Able to take ownership and drive delivery of performance
  • Adhere & embody all industry regulations and standards
  • To liaise with team leader on all case issues
  • Provide feedback on team, other departments, competitors, lenders and introducers
  • Identify and champion areas of improvement and training for company and team
  • Positive and encouraging attitude
  • To adhere fully to company handbook and policies
  • Reasonably anticipate, minimise and manage operational risk

Skills and experience:

  • Previous experience of working in a regulated or specialist finance environment advantageous
  • Ability to perform under pressure in a fast-paced environment
  • Excellent communication skills
  • Proven experience in providing excellent customer service
  • Working to a high degree of accuracy
  • Ability to work with multiple systems
  • Excellent literary and numerical Skills
  • Committed to providing world class customer service.
  • Experience working for a finance lender or packager desirable.