Property and Facilities Helpdesk Co-ordinator

2 weeks ago

Leeds, United Kingdom Lucy Walker Recruitment Full time

Property and Facilities Helpdesk Co-ordinator

Salary: £27,000

Location: Leeds City Centre

Hybrid working options – 37.5 hours a week Monday – Friday.

Excellent benefits and opportunity for progression.


Our client is recruiting for a Helpdesk Administrator to join their Property & Facilities team. This role acts as the main point of contact for all facilities-related inquiries within their leased offices and buildings.


In this position, you’ll manage the facilities helpdesk, respond to property-related issues, log and assign work requests to contractors, and ensure issues are resolved promptly and professionally. You’ll also play a role in supporting the Planned Preventative Maintenance (PPM) contract. This is a great opportunity to shape the role, expand your skills, and grow within a dynamic team.


Duties include:

  • Acting as a central point of contact for property and facilities related matters regarding to leased properties
  • Managing systems and acting on facilities required through to completion
  • Assign reactive work requests to the appropriate landlord, contractor, or member of the facilities team
  • Aim for a first-time fix approach based on H&S, business impact, maintaining building integrity impacts and manage customer expectations accordingly
  • Find appropriate contractors where existing contractors do not cover the task
  • Update work orders, liaise with sites and manage works requests through to resolution and updating clients
  • Raise quote requests and Purchase Orders
  • Update compliance trackers
  • Co-ordinate booking in contractors to sites for all PPM and reactive works


Skills and Experience Required:

  • Ideally you will have a background in facilities helpdesk
  • A knowledge of building related matters, interpreting described faults and allocate jobs is valuable.
  • Some knowledge of HVAC, electrical and other building systems in a commercial setting would be an advantage.
  • Excellent customer service with a confident approach
  • An eye for detail
  • Able to build relationships
  • Driven to understand the operational requirements of the buildings
  • Able to work at a fast pace and under time critical scenarios
  • Flexible approach to meet deadlines and urgent requests. Overtime may be required occasionally to meet the demands of the role
  • Resilient to cope with these conflicting demands
  • Demonstrated use of Excel and Word & experience in the use of a property database preferred


This is a fantastic opportunity to join a global organisation with excellent opportunities for development and career growth. If you feel you have the required skills and experience for the role, please send through your CV asap for consideration.


Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.

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