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Swindon, United Kingdom The People Network Full timeA Problem Coordinator - is required on a permanent basis to join a globally expanding Fintech business based in Swindon to join a larger team that collectively delivers world-class seamless 24/7 IT Service Operation support.This will be on a hybrid basis with travel into the Swindon office 2-3 days a week with a salary of up to £37,000 and a 5% Bonus.What...
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Swindon, United Kingdom The People Network Full timeA Problem Coordinator - is required on a permanent basis to join a globally expanding Fintech business based in Swindon to join a larger team that collectively delivers world-class seamless 24/7 IT Service Operation support.This will be on a hybrid basis with travel into the Swindon office 2-3 days a week with a salary of up to £37,000 and a 5% Bonus.What...
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Problem Management Lead
4 months ago
- Help to build, manage and own the problem management process in line with the business and client requirements.
- Operate as the senior team member in charge in the absence of the Problem Manager.
- Identify and classify Problems and their root cause, ensuring a timely resolution to prevent recurring Incidents in accordance with the Problem Management plan.
- Provide recommendations for improvements.
- Help to define and implement criteria and procedures to report problems identified.
- Investigate and diagnose problems using relevant SMEs to assess root causes.
- Help to support and develop your team to achieve the highest level of client satisfaction.
- Experience in writing and using SQL queries.
- Unix – ability to navigate file system and interrogate/edit files.
- Ability to define and design complex solutions.
- Client relationship management.
- Ability to help build high performing teams.
- Degree in Computer Science or Scientific/Technical discipline.
- Ability to read Java code is highly desirable.