Problem Analyst

2 weeks ago


Swindon, Swindon, United Kingdom Fynity Full time
Fynity Problem Coordinator Job Description

A highly skilled Problem Coordinator is required to join our globally expanding Fintech business in Swindon. This role is part of a larger team that delivers world-class 24/7 IT Service Operation support.

This is a hybrid position with travel to the Swindon office 2-3 days a week, offering a salary of up to £37,000 and a 5% bonus.

Key Responsibilities:
  • Ensure timely completion of corrective actions and action items
  • Record all known errors in the Known Errors database
  • Participate in Post Incident reports for Major Incidents, publishing them externally within 1 week of service restoration
  • Identify subject matter experts and engage technology teams during problem investigations
  • Lead Problem Management investigations with technical subject matter experts
  • Prevent recurring incidents by determining root causes and driving corrective actions
  • Deliver problem investigation results to stakeholders
  • Proactively prevent problems and eliminate recurring incidents through trend analysis
  • Perform performance gathering, analysis, documentation, and validation of business and technical needs
  • Consult with subject matter experts and project team members to identify and document potential solutions
Requirements:
  • Ability to work independently on complex projects
  • Proficient in verbal and written communication skills
  • Minimum 2+ years of experience in ITIL Service Operations with a focus on Problem Management
  • Excellent communication skills and good command over written & spoken English
  • Data-driven and analytical
  • Attention to detail and ability to work under pressure
  • Continuous Service Improvement mindset
Desirable Knowledge/Experience:
  • BI Tools – PowerBI or EazyBI
  • Software Development Cycles
  • Jira/Jira Service Desk
  • Confluence
  • Excel

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