Problem Analyst

3 months ago


Swindon, United Kingdom The People Network Full time

A Problem Coordinator - is required on a permanent basis to join a globally expanding Fintech business based in Swindon to join a larger team that collectively delivers world-class seamless 24/7 IT Service Operation support.


This will be on a hybrid basis with travel into the Swindon office 2-3 days a week with a salary of up to £37,000 and a 5% Bonus.


What you will be doing:


  • Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
  • Record all known errors in the Known Errors database
  • Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish them externally within 1 week of the service restoration
  • Identify subject matter experts and appropriate technology teams to be engaged during the problem investigations
  • Lead Problem Management investigations with technical subject matter expert
  • Responsible for the prevention of recurring incidents by determining the true root cause, and driving the implementation of corrective actions
  • Deliver results of the problem investigation to stakeholders
  • Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources
  • Performance gathering, analysis, documentation, and validation of business and technical needs using interviews, workshops, modelling techniques
  • Consult with subject matter experts and project team members to identify and document potential business and technology solutions

What we need from you:


Essential Skills:

  • Must be able to work independently on complex projects
  • Professionally skilled in verbal and written communication skills
  • A minimum experience of 2+ years in ITIL Service Operations with focus on Problem Management
  • Excellent communication skills and good command over written & spoken English
  • Data driven
  • Analytical
  • Attention to detail
  • Work under pressure and to deadlines
  • Continuous Service Improvement mindset



Desirable knowledge/experience


  • BI Tools –Ideally PowerBI or EazyBI
  • Software Development Cycles
  • Jira/Jira Service Desk
  • Confluence
  • Excel


If you have the following skills for the Problem Coordinator please APPLY TODAY to immediate consideration


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