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The ideal candidate will enhance customer satisfaction, improve client retention, and drive revenue growth by developing and managing customer accounts more effectively, leading to an increase in repeat business.This is a part-time role (3 days/week), with 2 days in the office/week, so realistic proximity to the office is key. ResponsibilitiesStrategic Planning and Relationship ManagementOpportunity ManagementDrive Client Satisfaction through Tailored SolutionsEnhance Collaboration and CommunicationSpecific Knowledge, Experience and Technical SkillsAt least 5+ years’ experience in Clinical Operations and/or Project Management in a CRO.Strong knowledge of the clinical research industry, including market dynamics, regulatory environment, and key players.Exceptional networking and relationship-building skills.Excellent communication, negotiation, and presentation skills.Proactive approach to work, demonstrating initiative and reliability. Self-motivated, results-oriented, and able to work independently.Very organised and structured.Able to meet deadlines and communicate progress; be flexible to adapt if plans change.Excellent interpersonal and rapport building skills to work with stakeholders.Outstanding work ethic and a commitment to meeting timelines without compromising quality.Willingness to travel as needed to meet with clients and attend industry events.Education level and QualificationsBachelor’s degree in Business, Life Sciences, or a related field
