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Infrastructure Support Analyst – York

4 months ago

York, United Kingdom Candour Solutions Full time

Infrastructure Support Analyst – York (outskirts – hybrid/remote)


#TeamCandour have been retained to source an additional Infrastructure Support Analyst to join the burgeoning team of a thriving Microsoft Gold Partner based on the outskirts of York working on a hybrid / remote basis.


One of favourite clients, these guys have won multiple industry for the way they go about training & upskilling their staff – their retention rates are off the charts and there’s no better time to join with the recent project work they’ve won. Curious? Then read on…..


So firstly the key technical skills:


· Demonstrable experience in an IT infrastructure support or similar role.

· Microsoft products (Windows, SCCM, O365, Intune, Azure, SQL)

· VMWare (vCenter, ESX, Horizon)

· Storage management and administration

· Experience of configuring and troubleshooting TCP/IP networking, including switches, routers, firewalls, VLANs and VPNs

· Understanding of ITIL


And how you will be using them day to day:


This role has touch points with all areas of the business including senior leadership and with people of differing technical literacy, so a clear and confident communicator is required. Phoenix is subject to various standards and governance controls of which this role will play a key part in maintaining the technical requirements:


· Maintain the internal network, server, and client estate, as well as externally provided IT services, including potential involvement with our customer-facing environments.

· Maintain and manage the company’s IT security systems, including patching and vulnerability management.

· Identify weaknesses in line with IT industry developments and implement improvements.

· Monitor and manage backups, resolving any issues may that occur.

· Implement IT equipment and services, working with various teams within the organization.

· Create, maintain and improve technical documentation.

· Provide day-to-day IT support to the business were required.

· Completing administrative tasks, acknowledging events, checking security logs, logging, and progressing change requests.


If you’re looking to find out more about the company and how they can truly kickstart your career reach out anytime and we can arrange a chat to talk through the finer details….