Head of Operations

1 month ago


London, United Kingdom Eleanor Healthcare Group Full time

Eleanor Care is one of the leading healthcare groups in the UK, with over 40 years of experience in delivering high-quality care across a range of specialties, including home care, care homes, and learning disabilities (LD) services. Our vision is to provide exceptional care experiences, helping our clients achieve their health and wellness goals through compassionate, person-centred care.


Role Summary


We are seeking an experienced, dynamic, and results-driven Head of Operations & Business Development to join our management team and oversee the strategic growth of our Learning Disabilities (LD) services. In this pivotal role, you will lead a portfolio of day centres, care homes, and supported living facilities, ensuring compliance with CQC regulations while driving business expansion and innovation. If you have a passion for leadership, a strong track record in managing complex care services, and a desire to make a significant impact, this role is for you.


Key Responsibilities


  • Ensure Regulatory Compliance: Take full accountability for adherence to CQC standards, local authorities, and statutory regulations, maintaining high-quality care with CQC ratings no less than ‘Good’.


  • Conduct Regular Audits: Visit each site at least once a week to perform audits, ensuring full compliance, up-to-date documentation, and impressive service standards across all locations.


  • Drive Business Expansion: Identify and lead new business opportunities to expand our portfolio of LD services, increasing occupancy, profitability, and operational efficiency.


  • Team Leadership & Development: Lead and mentor a team of managers, empowering them to enhance existing services and integrate innovative care solutions.


  • Client & Stakeholder Engagement: Build and maintain positive relationships with staff, service users, families, social care partners, health professionals, and funding bodies, ensuring clear communication and exceptional service delivery.


  • Operational Excellence: Strategize and implement initiatives to improve service quality, optimize processes, and ensure high client satisfaction across all LD services.


Key Competencies & Qualifications


  • Proven Leadership in LD Services: Transparent and high-integrity leadership experience in managing services for individuals with learning disabilities, including complex needs and behaviours that challenge services.


  • In-Depth Regulatory Knowledge: Strong understanding of CQC compliance, legislation, and best practices in the care sector.


  • Business Development Expertise: Demonstrated success in growing occupancy, profitability, and service offerings, with a strategic approach to identifying new business opportunities.


  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to navigate conflicts and maintain positive relationships.


  • Technological Proficiency: Strong IT skills, with experience using care management software and digital communication tools to streamline operations.


  • Self-Awareness & Decisiveness: Insightful understanding of your own strengths and limitations, with the ability to escalate and seek advice when necessary.


  • Resilience & Problem-Solving: Ability to work under pressure, make critical decisions, and meet challenging targets in a dynamic environment.


Why Join Eleanor Care?
  • 40+ Years of Trusted Experience: Be part of an established care group with a strong reputation for excellence and compassion.


  • Career Growth & Development: Opportunity to shape and grow LD services within a supportive, innovative organization.


  • Competitive Salary & Benefits: Attractive compensation package, including performance-based bonuses and opportunities for professional development.


How to Apply


  • Ready to lead, innovate, and make a difference? Apply now to join our team as Head of Operations & Business Development, and take the next step in your career with Eleanor Care.



  • Head of Operations

    6 months ago


    London, United Kingdom CHL Head Office - PRS Full time

    **The Company** Our success as an entrepreneurial run company, relies on a motivated, tenacious and results driven team, who understand our DNA and have fire in their belly. We are hugely expanding every year and are looking for someone to be an important part of this. **Responsibilities** We are looking for an experienced Head of PRS (Private Rented...

  • Head of Operations

    6 months ago


    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Head of Operations

    6 months ago


    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...


  • London, United Kingdom CHL Head Office - PRS Full time

    **Head of EstatesOperations** **TheCompany** Our successas an entrepreneurial run company, relies on a motivated, tenacious and resultsdriven team, who understand our DNA and have fire in their belly. **Responsibilities** We are looking for an experiencedHead of Estates Operations to join very active and passionate team that managescirca 2000 apartments...

  • Head of Analysis

    2 weeks ago


    London, United Kingdom Head of Consulting - Sustainability Full time

    Drive the sustainability transition with Sillion, a consultancy combining technical expertise, proprietary modelling tools, and stakeholder needs understanding. We provide actionable information on strategy and operations, and data, insights, and reporting for ESG requirements. Expert advice on developing and implementing comprehensive sustainability...


  • London, United Kingdom Head of Consulting - Sustainability Full time

    Drive the sustainability transition with Sillion, a consultancy combining technical expertise, proprietary modelling tools, and stakeholder needs understanding. We provide actionable information on strategy and operations, and data, insights, and reporting for ESG requirements. Expert advice on developing and implementing comprehensive sustainability...

  • Head of Analysis

    1 week ago


    Greater London, United Kingdom Head of Consulting - Sustainability Full time

    Drive the sustainability transition with Sillion, a consultancy combining technical expertise, proprietary modelling tools, and stakeholder needs understanding. We provide actionable information on strategy and operations, and data, insights, and reporting for ESG requirements.Expert advice on developing and implementing comprehensive sustainability...

  • Head of Operations

    7 months ago


    London, United Kingdom Ministry of Justice Full time

    Salary - £80,175 - £92,800 Number of jobs available - 1 Detail of reserve list - 12 Months Region - London City/Town - London Building/Site - NPS MITRE HOUSE LONDON, SE1 1JD, Regional London Probation Service Site Grade - Other Organisation Grade for HMPPS - NPS Pay Band D Post Type - Permanent Working Pattern - Full Time Role Type - Operational...


  • London, United Kingdom Head Office UK Full time

    Head of Design Strategy - London - Head Office UKHead Office UK London18 hours agoDescriptionWe are seeking an experienced Lead Designer to join our company at Head Office in the UK. The ideal candidate will have a strong background in luxury restaurant design and be able to lead complex projects from inception to completion, utilising their expertise to...


  • London, United Kingdom Head of Consulting - Sustainability Full time

    Sillion is a consultancy on a mission to drive the sustainability transition. Our forward-thinking advisory business combines technical expertise in sustainability, a deep focus on proprietary modelling tools, and an in-depth understanding of stakeholder needs and communication. We give management teams actionable information on strategy and operations,...

  • Head of Compliance

    5 days ago


    London, Greater London, United Kingdom Tether Operations Limited Full time

    About Tether Operations LimitedTether Operations Limited is a pioneering company in the fintech space, revolutionizing digital finance with innovative solutions. Our cutting-edge products empower businesses to seamlessly integrate reserve-backed tokens across blockchains.We're seeking an experienced Head of Anti-Money Laundering (AML) to lead our compliance...


  • London, Greater London, United Kingdom Princess Of Shoreditch Full time

    Culinary ExcellenceThe Princess, a beloved institution in Shoreditch, is on the hunt for a Head of Culinary Operations to spearhead its kitchen operations. As a seasoned professional with a passion for delivering exceptional dining experiences, you will be responsible for leading our team of chefs and implementing cutting-edge culinary strategies.The ideal...


  • London, Greater London, United Kingdom Company of Cooks Full time

    About Company of CooksWe are a renowned hospitality company dedicated to delivering exceptional culinary experiences across the UK.We are currently recruiting for a Head of Kitchen Operations to join our team at Royal Opera House Balcony Restaurant.Job OverviewThis role offers a unique opportunity for a highly skilled and ambitious Head of Kitchen Operations...

  • Head of Operations

    6 months ago


    London, United Kingdom Ministry of Justice Full time

    Salary 1 - £74,106 - £92,800 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham, Burton-upon-Trent, Cannock, Coventry, Dudley, Hereford, Kidderminster, Leamington Spa, Nuneaton, Redditch, Shrewsbury, Stafford, Stoke-on-Trent, Tamworth, Telford, Walsall, West Bromwich, Wolverhampton,...


  • Central London, United Kingdom Brasserie of Light Full time

    Head of Beverage OperationsThe Brasserie of Light, a renowned restaurant brand in the UK, offers an exceptional dining experience with impeccable service. As Head of Beverage Operations, you will be responsible for overseeing the smooth operation of our bar services.We are seeking a highly skilled and passionate professional to join our team as a Bar...


  • London, Greater London, United Kingdom King's Head, Roehampton Full time

    Kitchen Team Member WantedWe are the King's Head, Roehampton, a renowned restaurant in the heart of London. We are seeking an experienced Chef de Partie or Commis Chef to join our kitchen team, who is passionate about producing high-quality food and delivering exceptional customer service. Key Responsibilities:Prepare and cook high-quality dishes in a...


  • London, United Kingdom Ministry of Justice Full time

    Salary - £65,758 - £76,728 Number of jobs available - 1 Detail of reserve list - 12 Months Region - South West City/Town - Cheltenham, Gloucester Building/Site - NPS COUNTY OFFICES CHELTENHAM, GL50 3EW, NPS TWYVER HOUSE GLOUCESTER, GL1 1DR Grade - Other Organisation Grade for HMPPS - NPS Pay Band C Post Type - Permanent Working Pattern - Full...


  • London, Greater London, United Kingdom King's Head, Roehampton Full time

    About the RoleWe are currently recruiting for a Commis Chef to join our team at the King's Head in Roehampton. This is an excellent opportunity for an experienced chef or a motivated individual looking to progress their hospitality career.As a key member of our culinary team, you will be responsible for maintaining high standards of quality, presentation,...


  • London, United Kingdom Ministry of Justice Full time

    Salary 1 - £65,758 - £76,728 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South East City/Town 1 - Chatham, Maidstone, Royal Tunbridge Wells Building/Site 1 - NMS 17 Garden Road, TN1 2XP, NMS Galleon House, ME14 1BG, NPS 56-58 COLLEGE ROAD MAIDSTONE, ME15 6SJ, NPS NEW ROAD CHATHAM, ME4 4QQ Grade 1 -...


  • London, Greater London, United Kingdom Head Office UK Full time

    We are seeking an experienced Lead Designer to join our team at Head Office UK.The ideal candidate will have a strong background in luxury restaurant design and the ability to lead complex projects from inception to completion.This is a full-time position based in London, with frequent travel to new sites, restaurant locations, and construction sites...