Administrator Customer Service

4 weeks ago


Stowmarket, United Kingdom Reed Full time

We are looking for a 3-month temporary Administrator to support our client's customer service team in Stowmarket. Start as soon as Monday 

Location: Stowmarket 

Duration: 3 months with possibility of extension 

Salary: £12-£13 per hour 

Responsibilities:

  1. Logging Breakdowns and Faults:
    • Monitor incoming requests related to electric vehicle (EV) charging points.
    • Log breakdowns, faults, and service requests promptly in the Salesforce CRM system.
    • Prioritise and categorise issues based on urgency and severity.
  2. Customer Communication:
    • Communicate with customers via email. 
    • Provide updates on the status of their cases, including estimated resolution times.
    • Address any customer inquiries or concerns professionally and empathetically.
  3. Documentation:
    • Maintain accurate records of all interactions with customers.
    • Document troubleshooting steps, resolutions, and any additional information in the CRM system.
    • Generate reports as needed for management review.
  4. Quality Assurance:
    • Conduct follow-up calls with customers after issue resolution to ensure satisfaction.

Requirements:

  • Experience:
    • Previous experience in a technical support or customer service role preferred.
  • Skills:
    • Excellent communication skills (both written and verbal).
    • Proficiency in using Salesforce or similar CRM systems.
    • Ability to troubleshoot and resolve technical issues effectively.
  • Qualifications:
    • High school diploma or equivalent.
    • Any relevant certifications related to EV charging systems would be advantageous but not essential.

Please note that this is a temporary position, but exceptional performers may be considered for longer-term opportunities within the company. If you have any further questions, feel free to ask ??



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