Client Services Manager

Client Services ManagerEast IpswichTemporary contract (to the end of March 2026 part time (22.5 hpw)Salary 27338 to 28890 per annum pro rata and great benefits including Health Cash Planplus on-call shift payment of 14.30 per sessionHome a place where you belongWant to lead a team that really cares and empowers customers to live their best lifeJoin us as our Client Services Manager and lead our East Ipswich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues Youll manage our services which house customers experiencing severe and enduring mental health conditions who may also have a substance misuse issues and/ or a mild learning disability in 24/7 supported and less supported housing in East Ipswich.This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customersTypical day as a Client Service ManagerLeading our team of support workers and coordinators youll help us deliver our person centred efficient quality housing support services to our customers aligned to our contractsYoull coach your team and manage individual and team performanceYoull be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recordedYoull promote the service ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the communityYoull ensure the quality of the service evidenced by KPIs and customer satisfaction surveys and empowering customers and colleagues alikeFancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UKYou haveGreat people skills ability to communicate and understand where people are in their lifeThe confidence to challenge behaviours that are not aligned to our values and the ability to advocate for your customersIdeally youll have experience of leading a team and have the knack for empowering and developing othersExperience of delivering support in a housing or care environmentTo get from A to B youll need a vehicle insured for business purposes. The great news is that well pay your mileageDue to limits on our current certificates of sponsorship we cannot offer sponsorship toexternalcandidates for this role. This remains under regular review.Our teamYoull join Senior Manager Kathy along with Managers Elle and Debbie and our East Ipswich Mental Health Cluster team were super passionate about what we do Were really proud of the support and creativity we use when supporting customers.Job detailsWere open to discussing working hours with youContribute covering the on-call rota out of hours perhaps covering the occasional sleep-in shift could manage your own diary; prioritising workload and responsibilities including supervising colleagues and coordinating the rota and meetings.This is an on-the-job role supporting colleagues and customers in servicesAble to use technology for managing tenancies reviewing support plans and risk assessments processing referrals and for reporting purposes such as Health and Safety finances incident management rotas and HR processes.Youll need an Enhanced DBS check done and we pay for that.A place where you belongGreat things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to workWhats in it for you34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering tooHealth cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.We Grow Our Own colleagues (not literally of course) when youre ready for the next step in your career you can grow with usColleague wellbeing really matters to us. There are several tools and support available to help you when you need them.Explore ourbenefits in detail on our website.Find out moreClick APPLY NOW to see our Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out. Finally do let us know if theres anything we can do to help you shine in our process by making reasonable adjustments at Central Supported Portfolio 703Required Experience:Manager Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 27338 - 28890