Client Service Executive

This is an excellent opportunity to join our GB Retail Team as a Client Service Executive (Hybrid work style) based in our Ipswich office. In this role, you will be responsible for providing outstanding client service and support to new and existing clients operating across a broad range of industries. No two days are ever the same, as our client base encompasses every type of business based inthe UK, many of whom also have full global reach and consequently provide a variety of new challenges and opportunities for you to get involved in. We now operate a Hybrid work style which enables you to work from the most appropriate location depending on what you have to do that day.We really enjoy our time in the office meeting clients and catching up with colleagues, but we also appreciate the dayswe choose to stay at home and work in a comfortable, quiet environment without that commute. **The Role** You will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development, and you will manage and develop client and Willis Towers Watson relationships and grow the portfolio within the businessunit. **Client Relationship Management**: - Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service. - Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people - Draw on expertise within specialist technical teams within the BU and across the Group for clients as required - Liaise with clients and build strong relationships - Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients - Grow existing portfolio by identifying new from existing opportunities - Work alongside (and provide direction as appropriate) to the CSE service team - Provide renewal documentation with the support of CSE and Brokers **Business Development**: - Actively support the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients - Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities - Respond quickly and accurately to new business introductions - Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities - Maintain a detailed knowledge of products and services offered by Willis Towers Watson - Networking - internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers). **Placement Management**: - Work closely and maintain working relationships with the market contacts (and the Broking Team) as required - Ensure transparency of agency and other commitments made to carriers and clients - Ensure compliant processing of contracts as per FCA and contract certainty requirements - Ensure accurate loading of data in to the Eclipse system within agreed time and quality standards - Check policies, market presentations and client documentation as appropriate - Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition - Check policies, market presentations and client documentation as appropriate in conjunction with colleagues in Mumbai - Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business **Operational and Service Delivery**: - Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards - Support the BU in accurate budgeting, forecasting and tracking of revenue - Deliver high levels of client service in line with the GB Retail standard operating procedures for client activity - Manage client pricing to ensure each client meets agreed target profitability levels - Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates - Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels - Development of service plans that define the engagement and timing of engagement with the client - Manage KPIs/SLAs to ensure targets are met - Ensure adherence to Group policies, procedures and all regulatory requirements - Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place **Other**: - Support the overall operational governance and decision-making process for BU and GB Retail - Support management and Willis Towers Watson in the management of risks applicable to BU - Any other duties commensurate with position or level of responsibility - Maintain relevant qualifications required for the role