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Customer Service Agent
2 months ago
Customer Service Agent
Location: Farnborough
Salary: £22,880
Shift Pattern:Sun 9-5, Mon 10-6, Tues 8-4, Weds 12-8, Thurs 12-8
My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to all customers.
Daily Duties
Answer customer enquiries via email, telephone & Live Chat queries
Prompt attention to queries and comments made via social media
Answering general technical queries about the website and mobile app
Answering queries regarding customer statements and financial activity
Providing a friendly, helpful advice to both parent and child account holders
Administrative tasks (monitoring risk alerts, one-off tasks etc.)
Support Member Services Management
Customer call backs
Responding to Social Media contacts in Facebook & Twitter & Instagram
Skill Set
Strong written and verbal skills
Ability to work independently
Excellent phone manner
Youve been where we are about to go:
Ability to be flexible in a role
Excellent organisational skills
Happy working in a committed, busy, team environment