Customer Service Representative

2 weeks ago

Wimborne Minster, United Kingdom Winkworth Southbourne Full time

About Christopher Batten:

Christopher Batten Estate Agency is a leading local agent, dealing with a wide cross-section of the property market since 1986. We aim to provide the gest possible service to our clients, advising on buying and selling property, with an aim to make the sales process as smooth as possible.

We are now looking for a highly motivated and organised Customer Service Representative to join our busy and passionate team on a full-time basis, in our office in Wimborne. Saturday work will be required as per the team rota.

Job Summary:

Reporting to our Sales Manager, the ideal candidate will play a key role in maintaining excellent customer relationships by providing timely feedback to clients, scheduling appointments, and ensuring consistent communication with applicants and clients. This role is crucial in supporting our sales and lettings teams by keeping our clients informed and satisfied.

Key Responsibilities:

Client Communication:

  • Contact clients to provide feedback from property viewings.
  • Chase up feedback from clients and ensure it is accurately recorded and communicated to relevant parties.
  • Maintain regular contact with applicants to update them on available properties and upcoming viewings.
  • Handle general inquiries from clients, providing clear and professional responses.

Appointment Scheduling:

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