Sales Support Specialist

4 days ago


Leicester, United Kingdom TOPPS TILES Full time

There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales. The Sales Support Specialist provides essential administrative and operational support to the Business Development Manager and UK Stockists ensuring smooth processes for order management, customer service, and reporting. This role is critical in maintaining accurate data, coordinating communication between internal teams and clients, and helping the sales function achieve its targets. CUSTOMER / STRATEGY / PLAN Process and manage customer orders accurately and in a timely manner. Maintain and update customer records in CRM systems. Prepare quotations, proposals, and sales documentation as required. Act as a point of contact for customer enquiries related to orders, deliveries, and product information. Resolve issues promptly and escalate complex queries to the app...


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