Sales Support Specialist

There's plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales.

The Sales Support Specialist provides essential administrative and operational support to the Business Development Manager and UK Stockists ensuring smooth processes for order management, customer service, and reporting. This role is critical in maintaining accurate data, coordinating communication between internal teams and clients, and helping the sales function achieve its targets.

CUSTOMER / STRATEGY / PLAN

• Process and manage customer orders accurately and in a timely manner.
• Maintain and update customer records in CRM systems.
• Prepare quotations, proposals, and sales documentation as required.
• Act as a point of contact for customer enquiries related to orders, deliveries, and product information.
• Resolve issues promptly and escalate complex queries to the appropriate team.
• Ensure high levels of customer satisfaction through professional communication.
• Identify process inefficiencies and suggest improvements to enhance customer experience.
• Stay updated on product knowledge and company policies to provide accurate information

PEOPLE / LEADERSHIP

• Build and maintain strong relationships x-functionally with the Brand and Product Team
• Take ownership of leads and ongoing projects
• Liaise with Group departments (logistics, finance etc) to ensure smooth order fulfilment.
• Support the Business Development Manager with scheduling meetings, preparing presentations, coordinating and where required attending events.
• Communicate stock availability, lead times, and promotional offers to customers.
• Support a culture of openness and shared ownership
• Be an ambassador for your brand

FINANCIAL / COMMERCIALS

• Track KPIs such as order accuracy, delivery timelines, and customer satisfaction.
• Assist in analysing sales trends and identifying opportunities for improvement

ESSENTIAL

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in data handling.
• Proficiency in Microsoft Office and CRM systems.
• Ability to manage multiple priorities and work under pressure.
• Self-motivated with a desire to exceed expectations

Diversity, Equity and Inclusion

At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from

We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know—we're here to support you.

Join us in shaping a culture where inclusion is more than a policy—it's a daily practice.

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.